Atera Customer Reviews 2026 | Patch Management

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Atera

Composite Score

7.9 /10

CX Score

8.0 /10

16 Reviews Write a Review

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What is Atera?

From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.

Company Details

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Atera Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Atera.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Atera?

6% Negative

0% Neutral

94% Positive

Pros

Performance Enhancing
Trustworthy
Efficient Service
Acts with Integrity

Feature Ratings

Average 86

Automation

Deployment

Notifications

Management Console

Testing

Validation

Third Party Application Patching

Scheduling

Reporting

Assessment

Approval Process

Vendor Capability Ratings

Average 88

Ease of IT Administration

Breadth of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Remote Monitoring and Management

Score 7.6

View Atera in this category (opens in a new tab)

Atera Reviews

Harsh S.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Feature refinement

Likeliness to Recommend

10 /10

What differentiates Atera from other similar products?

Nothing much and as such

What is your favorite aspect of this product?

Demarcation

What do you dislike most about this product?

User Interface

What recommendations would you give to someone considering this product?

Enjoy the product!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abhishek K.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

A good RMM platform with good dashboard

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

Per Technician billing rather than per device billing

What is your favorite aspect of this product?

All dashboards under one roof

What do you dislike most about this product?

Dashboard with all the alerts and reports

What recommendations would you give to someone considering this product?

Get the license which has anydesk as RMM

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Wesley B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, implement and get rolling.

Likeliness to Recommend

8 /10

What differentiates Atera from other similar products?

The cost is attractive and easy to implement.

What is your favorite aspect of this product?

The device monitoring and ease of remote functionality.

What do you dislike most about this product?

Not being able to import assets manually.

What recommendations would you give to someone considering this product?

If you need an all in one remote solution, this is it!

Pros

Performance Enhancing
Unique Features
Respectful
Fair

Atera

What is Atera?

Company Details

Need Assistance?

Atera Ratings

93 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Atera?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automation Automation of patch deployment, including the deployment and installation processes.

Deployment Wide deployment of patches to targeted systems​.

Notifications Alerts on the availability of patches.

Management Console A single console that allows the management of the entire patch management process​.

Testing Logging of test results, in preparation for approval.

Validation Validation (manual or automated) of patch installation success.

Third Party Application Patching Patching of third party applications in addition to systems.

Scheduling Subject to approval, the ability to schedule the automation of patch deployment.

Reporting Automation of patch deployment, including the deployment and installation processes.

Assessment Assessment of patches, for consideration of enterprise deployment​.

Approval Process Ability to provide approval for the release and deployment of patches​.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Remote Monitoring and Management

Atera Reviews

Harsh S.

Feature refinement

Likeliness to Recommend

Pros

Abhishek K.

A good RMM platform with good dashboard

Likeliness to Recommend

Pros

Wesley B.

Easy to use, implement and get rolling.

Likeliness to Recommend

Pros

Feature Ratings

Automation

Deployment

Notifications

Management Console

Testing

Validation

Third Party Application Patching

Scheduling

Reporting

Assessment

Approval Process

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Vendor Support

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization