Aspect Software Communications Logo
Aspect Software Communications Logo
Alvaria

Aspect Software Communications

7.1 /10
Category
Aspect Software Communications
7.1 /10

What is Aspect Software Communications?

Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so. Keep your customers connected through our technology and know-how.

Company Details


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Aspect Software Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.

89 Likeliness to Recommend

83 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aspect Software Communications?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 76

Catalog Management

80

Capacity Management

79

Analytics and Reporting

79

Data Quality

79

Electronic Data Interchange

75

Order Management

75

Network Management

75

Workflow Management

75

Inventory Management

75

Service Management

75

Configuration Management

72

Vendor Capability Ratings

Average 73

Vendor Support

80

Breadth of Features

78

Business Value Created

75

Product Strategy and Rate of Improvement

75

Quality of Features

75

Ease of Implementation

74

Availability and Quality of Training

71

Ease of Customization

71

Ease of Data Integration

71

Ease of IT Administration

71

Usability and Intuitiveness

71

Aspect Software Communications Reviews

Abhishek P.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

It is easy to use Easy to do forecasting

Likeliness to Recommend

8 /10

What differentiates Aspect Software Communications from other similar products?

It is very vast I used to work on Genesys and I found Aspect is very vast and easy to use and do scheduling planning

What is your favorite aspect of this product?

Fetch the dump in a click from Worksheet and do forecasting and adjust volumes

What do you dislike most about this product?

It takes time to load the sheet whenever we try to fetch schedules for a year or 6 months

What recommendations would you give to someone considering this product?

It is very good and easy tool to work on for Workforce Management in all perspectives

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

dylan t.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great service!

Likeliness to Recommend

8 /10

What differentiates Aspect Software Communications from other similar products?

Not applicable

What is your favorite aspect of this product?

User friendly!

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

Great product to have for large orgs!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mariami s.

  • Role: Consultant
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

This software is really easy to use

Likeliness to Recommend

10 /10

What differentiates Aspect Software Communications from other similar products?

It is easy to use and saves a lot of time

What is your favorite aspect of this product?

Easy design and productivity

What do you dislike most about this product?

i believe nothing, everything is good

What recommendations would you give to someone considering this product?

You should try it, it is worth it

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service