What is Aspect Software Communications?
Aspect can help your telecommunications company succeed in the Relationship Revolution. We provide the tools and expertise you need to reach out to your customers and facilitate their outreach to you, whenever they choose to do so. Keep your customers connected through our technology and know-how.
Company Details
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Get AssistanceAspect Software Communications Ratings
Real user data aggregated to summarize the product performance and customer experience.
89 Likeliness to Recommend
83 Plan to Renew
71 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Aspect Software Communications?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Capacity Management
Analytics and Reporting
Data Quality
Electronic Data Interchange
Order Management
Network Management
Workflow Management
Inventory Management
Service Management
Configuration Management
Vendor Capability Ratings
Vendor Support
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Aspect Software Communications Reviews
Abhishek P.
- Role: Operations
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2024
It is easy to use Easy to do forecasting
Likeliness to Recommend
What differentiates Aspect Software Communications from other similar products?
It is very vast I used to work on Genesys and I found Aspect is very vast and easy to use and do scheduling planning
What is your favorite aspect of this product?
Fetch the dump in a click from Worksheet and do forecasting and adjust volumes
What do you dislike most about this product?
It takes time to load the sheet whenever we try to fetch schedules for a year or 6 months
What recommendations would you give to someone considering this product?
It is very good and easy tool to work on for Workforce Management in all perspectives
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
dylan t.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jan 2023
Great service!
Likeliness to Recommend
What differentiates Aspect Software Communications from other similar products?
Not applicable
What is your favorite aspect of this product?
User friendly!
What do you dislike most about this product?
Not applicable
What recommendations would you give to someone considering this product?
Great product to have for large orgs!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mariami s.
- Role: Consultant
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
This software is really easy to use
Likeliness to Recommend
What differentiates Aspect Software Communications from other similar products?
It is easy to use and saves a lot of time
What is your favorite aspect of this product?
Easy design and productivity
What do you dislike most about this product?
i believe nothing, everything is good
What recommendations would you give to someone considering this product?
You should try it, it is worth it
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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