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Amazon

Amazon WorkSpaces

Composite Score

8.6 /10

CX Score

9.0 /10

58 Reviews Write a Review

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What is Amazon WorkSpaces?

Amazon WorkSpaces is a managed, secure cloud desktop service. Amazon WorkSpaces can provision either Windows or Linux desktops in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe. Amazon WorkSpaces helps eliminate the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI), which helps simplify your desktop delivery strategy.

Company Details

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Awards & Recognition

Amazon WorkSpaces won the following awards in the Desktop as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

3 Top Rated Features

2024

Strategy and Innovation
Service Experience
Product Impact

2024

7 Top Rated Capabilities

2 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

5 Top Rated Features

2022

Amazon WorkSpaces Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon WorkSpaces.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

92 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon WorkSpaces?

0% Negative

4% Neutral

96% Positive

Pros

Inspires Innovation
Caring
Enables Productivity
Trustworthy

Feature Ratings

Average 79

Integration with Event Monitoring Services

Integration with Endpoint Management Tools

Delivery Optimization

Billing Optimization and Management

Secure Connectivity

Outsourced Backend Administration

Desktop Environment

Device Support

Bulk Patching and Updates

Multi Tenant Architecture

Per Unit Time Pricing

Vendor Capability Ratings

Average 80

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration

Also Featured in...

Digital Workplace

Score 8.4

View Amazon WorkSpaces in this category (opens in a new tab)

Amazon WorkSpaces Reviews

Obaib E.

Role: Information Technology
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Solid foundation with potential for enhancements.

Likeliness to Recommend

10 /10

What differentiates Amazon WorkSpaces from other similar products?

Amazon WorkSpaces sets itself apart with seamless AWS integration for scalability, robust security features, flexibility in OS and configurations, cost-effective pricing models, managed services, and global availability, making it a comprehensive cloud-based desktop solution.

What is your favorite aspect of this product?

My favorite aspect of Amazon WorkSpaces is its seamless scalability and integration with the broader AWS ecosystem. It offers unparalleled flexibility and reliability, allowing businesses to scale their virtual desktop infrastructure effortlessly while leveraging the extensive suite of AWS services for enhanced functionality and performance.

What do you dislike most about this product?

One aspect I find challenging with Amazon WorkSpaces is the learning curve associated with configuring and managing the service, particularly for users new to AWS. Additionally, while the platform offers a wide range of features, some advanced functionalities may require additional customization or integration efforts, which can be time-consuming.

What recommendations would you give to someone considering this product?

Consider your needs, explore pricing models, leverage AWS expertise, pilot test for performance, prioritize security, and stay updated on new features for optimal adoption of Amazon WorkSpaces.

Pros

Reliable
Trustworthy
Unique Features
Effective Service

Aleksandr S.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Stability of Mac application could be better

Likeliness to Recommend

4 /10

What differentiates Amazon WorkSpaces from other similar products?

Mature solution with a goods support from the vendor

What is your favorite aspect of this product?

Functionality

What do you dislike most about this product?

It's not always stable (crashes still are frequent)

What recommendations would you give to someone considering this product?

Work on crashes (log is available)

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Cons

Vendor Friendly Policies
Less Friendly Negotiation

Amit B.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Amazon WorkSpaces from other similar products?

Amazon workspace provides a secure and development friendly environment prefered by many large companies. It acts as a medium between the user and the developer to interact with each other directly and as a result it meets all the necessary requirements. Amazon workspace provides us a seperate cloud storage to store all the confidential files and reduce the dependencies on other storage spaces. We can access our files through AWS in multiple systems using log in credentials.

What is your favorite aspect of this product?

It can be customized so perfectly for a thin client PC or mobile Reliability and support are 10++

What do you dislike most about this product?

Amazon Workspaces most of the times has audio integration issues. Sometimes the Amazon Workspace goes to unhealthy state all of a sudden and the Workspace won't be available for login.

What recommendations would you give to someone considering this product?

A good option if you are using a cloud-based Virtual desktop. You can customize the workspace based on our needs. The only problem is the connectivity to the workspace if you are using the web version to connect the workspace. WAN can be used to connect workspace with better performance.

Pros

Helps Innovate
Enables Productivity
Effective Service
Respectful

Cons

Under Delivered
Less Friendly Negotiation

Amazon WorkSpaces

What is Amazon WorkSpaces?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

Amazon WorkSpaces Ratings

84 Likeliness to Recommend

92 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Amazon WorkSpaces?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Integration with Event Monitoring Services The ability to monitor the DaaS environment for unauthorized changes.

Integration with Endpoint Management Tools The ability to manage the virtual desktops with an endpoint management tool such as ConfigMgr.

Delivery Optimization The provider offers network optimization tools for improving the user's experience and for troubleshooting network issues.

Billing Optimization and Management The provider offers capabilities to help IT departments control their spend on DaaS.

Secure Connectivity Secure connectivity is upheld between the DaaS provider and the client interface and at the backend at the DaaS provider's facility, subject to service levels.

Outsourced Backend Administration IT is able to focus time on managing the images and applications, not the infrastructure on which the desktops run.

Desktop Environment The user has a near identical experience to a traditional computer running locally on a user’s computer with few differences.

Device Support Desktops can be delivered to the end user easily using an HTML client.

Bulk Patching and Updates Updating operating system patches, security and anti-virus software in batch form to ensure that workstations are up-to-date, even when PC images are offline.

Multi Tenant Architecture DaaS providers will have multi-tenant architecture, where many virtual desktops, possibly from different DaaS customers, are hosted on the same infrastructure.

Per Unit Time Pricing IT has the ability to granularly control the time units that the service is available and charged for.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Digital Workplace

Amazon WorkSpaces Reviews

Obaib E.

Solid foundation with potential for enhancements.

Likeliness to Recommend

Pros

Aleksandr S.

Stability of Mac application could be better

Likeliness to Recommend

Pros

Cons

Amit B.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Integration with Event Monitoring Services

Integration with Endpoint Management Tools

Delivery Optimization

Billing Optimization and Management

Secure Connectivity

Outsourced Backend Administration

Desktop Environment

Device Support

Bulk Patching and Updates

Multi Tenant Architecture

Per Unit Time Pricing

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Business Value Created

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Data Integration