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Amazon

Amazon Chime

Composite Score

7.3 /10

CX Score

7.4 /10

37 Reviews Write a Review

Claim Software

What is Amazon Chime?

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

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Amazon Chime Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Chime.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

76 Plan to Renew

4
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Chime?

4% Negative

3% Neutral

93% Positive

Pros

Altruistic
Security Protects
Performance Enhancing
Respectful

Feature Ratings

Average 80

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Screen Share

Audio Controls

File Transfer

Video Conferencing

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 72

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features

Amazon Chime Reviews

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2023

One of the top platforms for business meetings

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Efficient Service

Karly M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

An infrastructure and health monitoring tool

Likeliness to Recommend

10 /10

What differentiates Amazon Chime from other similar products?

The numerous ways log data is displayed and the peculiar IP addresses need to be improved. Both the user interface and the dashboard need to be improved. Your applications on AWS and Amazon CloudWatch monitor the AWS cloud storage. Each request's IP address is recorded, which helps with demand tracking.

What is your favorite aspect of this product?

Specific alarms can be set up, and we can send alerts if required. Automation utilizing predefined standards is advised. It is possible to reduce waste and save money by stopping or reducing an instance when the CPU isn't used as much. This aligns with our plan to make the most of our resources. We can establish alarms based on the CPU Utilization Metrics. We might examine the deliverability and bounce rate of emails.

What do you dislike most about this product?

Most users bemoan the exorbitant costs of managing numerous EC2 instances, even though there is a pay-per-usage option. Setting up alerts and report formats might be difficult. It doesn't offer measures of instance memory. It's forbidden to alter the dashboard. Transaction tracking is absent. The billing cost is comparatively expensive for some actions, like SNS & SES Monitoring.

What recommendations would you give to someone considering this product?

Finding a location where we can observe all of our AWS cloud services in one place and setting up alert systems are the fundamental problems that Amazon CloudWatch addresses. Additionally, action must be taken in the event of a concerning circumstance, such as starting a new instance if CPU consumption spikes for a lengthy period.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Javier M.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

If the issue with the echo is fixed, it will be ok

Likeliness to Recommend

9 /10

What differentiates Amazon Chime from other similar products?

Has several unique features not presented in other similar products

What is your favorite aspect of this product?

White board feature

What do you dislike most about this product?

Some echo in several meetings

What recommendations would you give to someone considering this product?

none at this point

Pros

Security Protects
Reliable
Performance Enhancing
Efficient Service

Cons

Less Fair

Amazon Chime

What is Amazon Chime?

Company Details

Need Assistance?

Amazon Chime Ratings

82 Likeliness to Recommend

1 Since last award

76 Plan to Renew

4 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Amazon Chime?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Video Conferencing Interactive video conferencing using a webcam

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Amazon Chime Reviews

One of the top platforms for business meetings

Likeliness to Recommend

Pros

Karly M.

An infrastructure and health monitoring tool

Likeliness to Recommend

Pros

Javier M.

If the issue with the echo is fixed, it will be ok

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Instant Messaging

Audio Conferencing VoIP

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Screen Share

Audio Controls

File Transfer

Video Conferencing

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Customization

Business Value Created

Breadth of Features