Alchemer LLC

Alchemer

7.8 /10

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details

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Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

5% Negative

10% Neutral

85% Positive

Pros

Respectful
Performance Enhancing
Acts with Integrity
Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

APIs and Integration

Branching and Logic

Multi-Media Support

Role and User Management

Mobile Support

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Voice of the Customer

Score 7.2

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Alchemer Reviews

Gregory K.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Alchemer has key question types at affordable cost

Likeliness to Recommend

9 /10

What differentiates Alchemer from other similar products?

Alchemer has the key question types that I want for my Market Research business -- conjoint, image heat maps, video dial-testing, and time limits on questions (for exams). Unlike just about every other survey platform, there is no limit on number of respondents on the "small business" plan. There are only a handful of competing software platforms that possess all of those features. QuestionPro was more expensive and caps the number of respondents. Decipher (Forsta) was $2,700 more expensive. Qualtrics was $4,660 more expensive. Additionally, tech support with Alchemer is usually there by phone after less than 5 minutes on hold, and US-based.

What is your favorite aspect of this product?

My clients really like the visual heat map feature. I also like that it's very easy to switch on (and off) recurring tracking studies.

What do you dislike most about this product?

I have made several requests to Alchemer development team, to fix small flaws in the software, or to implement what would be very time-saving features -- but after 3 years, I don't think a single one of these suggestions has been fulfilled with a software update.

What recommendations would you give to someone considering this product?

If you are shopping around, you're going to encounter QuestionPro, Forsta, and Qualtrics. Based on pricing alone, you are probably going to select Alchemer, unless you are a very large organization that needs more "cachet" with the brand selected.

Pros

Enables Productivity
Trustworthy
Efficient Service
Client Friendly Policies

Cons

Slower Product Innovation

Eduardo S.

Role: Operations
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Great Features but UX Feat

Likeliness to Recommend

10 /10

What differentiates Alchemer from other similar products?

Robust features

What is your favorite aspect of this product?

Branding capabilities

What do you dislike most about this product?

Usability challenge

What recommendations would you give to someone considering this product?

Question yourself if what you want is intricate enough to sacrifice the learning curve? If not, go with something simpler to work with.

Pros

Saves Time
Efficient Service
Effective Service
Caring

Matt M.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Powerful Survey Software - a competitive advantage

Likeliness to Recommend

9 /10

What differentiates Alchemer from other similar products?

The ability to ask more sophisticated questions is a game changer for my consulting business.

What is your favorite aspect of this product?

Maxx Diff and Conjoint Analysis

What do you dislike most about this product?

I always seem to have to learn something new.

What recommendations would you give to someone considering this product?

Spend time planning your surveys before you use the software.

Pros

Unique Features
Reliable
Performance Enhancing
Enables Productivity

Alchemer

What is Alchemer?

Company Details

Need Assistance?

Awards & Recognition

Alchemer Ratings

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Alchemer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Role and User Management Enable different levels of access and permissions based on role.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Voice of the Customer

Alchemer Reviews

Gregory K.

Alchemer has key question types at affordable cost

Likeliness to Recommend

Pros

Cons

Eduardo S.

Great Features but UX Feat

Likeliness to Recommend

Pros

Matt M.

Powerful Survey Software - a competitive advantage

Likeliness to Recommend

Pros

Most Popular Alchemer Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

2
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

APIs and Integration

Branching and Logic

Multi-Media Support

Role and User Management

Mobile Support

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training