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Salesforce.com Inc

Agentforce Sales

Composite Score

8.8 /10

CX Score

9.0 /10

967 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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2026 Data Quadrant Champion

Latest Award, 2026

6 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2026

2026 Emotional Footprint Champion

2026

Product Impact

2026

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

9 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

Product Impact
Conflict Resolution

2022

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Agentforce Sales in this category (opens in a new tab)

Conversation Intelligence

Score 9.0

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Moises R.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Robust and complex, only for demanding buisnesses

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

It is a very customizable CRM and I feel it has an almost unlimited development environment. Its customization capabilities are in my opinion far greater than any other CRM I have tried. It has many uses and a wide variety of api tools with which it is compatible.

What is your favorite aspect of this product?

What I like the most is their integration to the world of AI, how they have managed to install this intelligence in all their modules to the point of being able to predict the life cycle of their customers is something extremely impressive, I had the opportunity to see a talk about this functionality by internal Salesforce experts and all the advances they are making in this world and that they will gradually integrate their system is something that certainly places them among the top 5 CRM in the world.

What do you dislike most about this product?

While this CRM boasts impressive features and capabilities, it might be overkill for a small business. Even a medium-sized company might find it challenging to fully leverage its potential. Salesforce has become synonymous with robust CRM solutions, but its scale and cost often make it inaccessible to smaller businesses. HubSpot, another well-known and powerful CRM, shares a similar challenge. Given these limitations, a more tailored solution might be a better fit for smaller organizations."

What recommendations would you give to someone considering this product?

this CRM offers powerful features, it's important to consider its scalability and cost before making a decision. If your company has ambitious growth plans, it might be a worthwhile investment. However, if you're a smaller business with limited resources, it could be a costly endeavor. Carefully evaluate your needs and budget to determine if this CRM is the right fit for your organization.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

nicholas s.

Role: Operations
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

One of the best CRM tools out there!

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce by far is the best CRM available right now

What is your favorite aspect of this product?

Easy to use, easy to save and integrate and track all business

What do you dislike most about this product?

nothing at this time.

What recommendations would you give to someone considering this product?

Do it! You will not be disappointed

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abbie W.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Costly, but a great product

Likeliness to Recommend

7 /10

What differentiates Agentforce Sales from other similar products?

Never used any other product before for an organization, but it can literally do everything.

What is your favorite aspect of this product?

Customizable for your company

What do you dislike most about this product?

Costly and being an administrator wasn't easy

What recommendations would you give to someone considering this product?

Make sure you have support

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agentforce Sales

What is Agentforce Sales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Data Quadrant Champion

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

Agentforce Sales Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Engagement Platforms

Conversation Intelligence

Lead Management

Sales Enablement

Agentforce Sales Reviews

Moises R.

Robust and complex, only for demanding buisnesses

Likeliness to Recommend

Pros

nicholas s.

One of the best CRM tools out there!

Likeliness to Recommend

Pros

Abbie W.

Costly, but a great product

Likeliness to Recommend

Pros

Most Popular Agentforce Sales Comparisons

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HubSpot Sales Hub

1
Since last award

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support