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Salesforce.com Inc

Agentforce Sales

Composite Score

8.9 /10

CX Score

9.2 /10

59 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Conversation Intelligence category

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2025 Data Quadrant Champion

Latest Award, 2025

9 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

11 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Transparent
Appreciates Incumbent Status
Security Protects

Feature Ratings

Average 85

Artificial Intelligence Engine

Dashboards and Reporting

Call Recording

Audio Transcription

Mobile Support

Call Analytics

Pipeline Visibility

Conversation Coaching

Application Integration

Role-Based Access

Manager Annotation and Feedback

Vendor Capability Ratings

Average 83

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Mangesh K.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Powerful, Versatile, but Requires a Learning Curve

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Salesforce Sales Cloud stands out due to its high customizability, extensive third-party app ecosystem, and powerful automation tools. Unlike many CRM platforms, it offers a robust suite of AI-driven features (like Einstein AI), deep analytics, and scalable architecture suitable for businesses of all sizes. Key differentiators: Highly Customizable workflows and dashboards AI-Powered Insights with Salesforce Einstein Large AppExchange Marketplace for integrations Strong Mobile Experience Advanced Reporting & Forecasting Tools

What is your favorite aspect of this product?

From lead assignment to follow-ups and task management, the platform’s automation tools (especially with Flow and Process Builder) save time, reduce manual effort, and ensure nothing falls through the cracks. Combined with AI-driven insights, it helps sales teams stay proactive and efficient.

What do you dislike most about this product?

The biggest drawback of Salesforce Sales Cloud is its complexity and steep learning curve. For new users or smaller teams without technical support, the platform can feel overwhelming. Customization, while powerful, often requires admin expertise or developer involvement. Additionally, costs can escalate quickly as you scale or add premium features.

What recommendations would you give to someone considering this product?

Salesforce Sales Cloud is powerful but complex—invest in training, define your sales process early, and use expert help if needed. Explore AppExchange for useful integrations, and plan for long-term costs and scalability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pranita C.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Reliable, scalable and made to handle big teams

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

Salesforce stands out for showing all the customer information in a single place, or we can say it offers a 360-degree view of customer data. Salesforce pulls information from marketing, sales, and support so my team members can use it to handle customers efficiently and know what's happening.

What is your favorite aspect of this product?

Our team values the reports offered by Salesforce. These reports enable me to determine the precise state of my team so that we can support them if they encounter any difficulties with the sales process. These reports enable us to make smarter decisions according to the data.

What do you dislike most about this product?

On-time updates are ultimate in theory, but in reality, they make the UI a little bit difficult to understand.

What recommendations would you give to someone considering this product?

Do not buy Salesforce because it is popular, as knowing what your team needs is the first step in making a decision, but since it is among the best available, I am confident you will buy it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nasser K.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Business management

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

It is the it has the best data encryption and it is also a cloud-based storage best in business management and monitoring

What recommendations would you give to someone considering this product?

Best for inventory and data management also it is a user-friendly interface

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

92 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Sales Engagement Platforms

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Mangesh K.

Powerful, Versatile, but Requires a Learning Curve

Likeliness to Recommend

Pros

Pranita C.

Reliable, scalable and made to handle big teams

Likeliness to Recommend

Pros

Nasser K.

Business management

Likeliness to Recommend

Pros

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Feature Ratings

Artificial Intelligence Engine

Dashboards and Reporting

Call Recording

Audio Transcription

Mobile Support

Call Analytics

Pipeline Visibility

Conversation Coaching

Application Integration

Role-Based Access

Manager Annotation and Feedback

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement