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Salesforce.com Inc

Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

117 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2026 Data Quadrant Champion

Latest Award, 2026

11 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Product Impact
Contract Negotiation

2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Conversation Coaching

Omnichannel Campaign Management

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Average 85

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 9.0

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Gemma J.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

Customization Heaven, But Don’t Go It Alone

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

Most CRMs give you a pre-set structure, but Salesforce lets you mold it to your processes, no matter how niche or complex. It feels less like software and more like a toolkit for building your perfect sales system.

What is your favorite aspect of this product?

I set up an automated follow-up for leads marked as "hot" that triggers a series of personalized emails and task reminders—practically working magic for our sales team.

What do you dislike most about this product?

Building custom dashboards can feel like solving a puzzle when all you want is a quick insight. I’ve spent hours trying to make data look the way I need it.

What recommendations would you give to someone considering this product?

If your team is ready to commit to deep customization. Then, bring in a Salesforce admin or consultant—someone who can set it up properly, because trying to DIY this beast will leave you frustrated

Pros

Unique Features
Caring
Saves Time
Fair

Montgomery O.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2024

Can be cumbersome to manage high volume

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Industry Standard

What is your favorite aspect of this product?

Reporting is robust

What do you dislike most about this product?

DIfficult to leverage all features

What recommendations would you give to someone considering this product?

Have a dedicated Saleforce resource/trainer

Pros

Performance Enhancing
Trustworthy
Client Friendly Policies
Reliable

Disha k.

Role: Public Sector
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2026

Improves Sales Efficiency Every Day

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

What differentiates Agentforce Sales are it's AI driven Automation and predictive analytics, which not only automate lead tracking but also provides recommendations for the next best action and eliminates duplicated tasks so your team stay on track and produces more

What is your favorite aspect of this product?

The AI features that help me in following up with my contacts, tracking my leads, opportunities and to accomplish everyday sales task is something I especially like. It is quite helpful for managing my communications with my customers and saving my time.

What do you dislike most about this product?

Platform provides you many advanced features. It can be a time tracking practice to master it well so, I will suggest them to make it user friendly with an intuitive onboarding and guidance for new users.

What recommendations would you give to someone considering this product?

Take time to look at the automation and AI capabilities before using it. When everything is up to scratch with your own system it should improve your efficiency and the relationship with customers.

Pros

Trustworthy
Inspires Innovation
Caring
Respectful

Cons

Less Friendly Negotiation

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Lead Management

Sales Enablement

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Gemma J.

Customization Heaven, But Don’t Go It Alone

Likeliness to Recommend

Pros

Montgomery O.

Can be cumbersome to manage high volume

Likeliness to Recommend

Pros

Disha k.

Improves Sales Efficiency Every Day

Likeliness to Recommend

Pros

Cons

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1
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Feature Ratings

Pipeline Management

CRM Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Conversation Coaching

Omnichannel Campaign Management

Call Management

E-Mail Campaign Management

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Product Strategy and Rate of Improvement