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Salesforce.com Inc

Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

109 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

Pipeline Management

Sales Analytics

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Conversation Coaching

E-Mail Campaign Management

Vendor Capability Ratings

Average 86

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Mohit J.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, fantastic product, amazing features

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Better to use, UI/UX is much better

What is your favorite aspect of this product?

UI/UX is clearly my favorite

What do you dislike most about this product?

Nothing as such but definately can improve with time

What recommendations would you give to someone considering this product?

That its easy to use, and the UI/UX is amazing

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abhishek P.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Brilliant solution for all your needs!

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

The seamlessly easy user interface and user experience make this SaaS stand out from the rest of the peers for me. I thoroughly enjoy the overall user-friendly aspect of lead display and enhancement. This is my go to tools for all the commercial needs since the very day one. I highly recommend it to everyone who is looking for a better marketing and sales SaaS product. It is a one stop shop for all the business solution management. Salesforce Cloud Enterprise stands as an indispensable asset for businesses of all sizes, providing a secure, scalable, and feature-rich CRM solution.

What is your favorite aspect of this product?

My most favourite aspect of the SF product apart from the UI/UX is the seamless integration with other softwares. This feature has made my CRM journey very smooth. You can experience the synergy as Salesforce Cloud Enterprise effortlessly weaves into your tech toolkit. It's not just compatibility; it's a personalised blend, optimising your workflows and maximising the value of your unique tech investments. Embrace a cohesive business ecosystem tailored for your success.

What do you dislike most about this product?

I don't particularly dislike any feature of SF personally but i have few recommendations. SF can really work on it's pricing for the customer at the lower end of the spectrum. I have many small business owner friends who just started their business and want to integrate their journey with SF. So the pricing for me would be the part where SF can think on and leverage the economies of scale.

What recommendations would you give to someone considering this product?

JUST GO FOR IT YOU ARE MAKING THE BEST DECISION!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

shubhang m.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Really convenient to use but has a high end cost

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

Features and platform enhancements

What is your favorite aspect of this product?

ease of use and no technicalities

What do you dislike most about this product?

nothing per say expect the price

What recommendations would you give to someone considering this product?

Really accessible to people from all backgrounds, would recommend.

Pros

Saves Time
Enables Productivity
Trustworthy
Efficient Service

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Mohit J.

Easy to use, fantastic product, amazing features

Likeliness to Recommend

Pros

Abhishek P.

Brilliant solution for all your needs!

Likeliness to Recommend

Pros

shubhang m.

Really convenient to use but has a high end cost

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Pipeline Management

Sales Analytics

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Conversation Coaching

E-Mail Campaign Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement