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Salesforce.com Inc

Agentforce Sales

Composite Score

9.1 /10

CX Score

9.3 /10

109 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Sales Engagement Platforms category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

9 Top Rated Capabilities

13 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

8 Top Rated Features

2024

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

0% Negative

2% Neutral

98% Positive

Pros

Reliable
Trustworthy
Helps Innovate
Enables Productivity

Feature Ratings

Average 86

Pipeline Management

Sales Analytics

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Conversation Coaching

E-Mail Campaign Management

Vendor Capability Ratings

Average 86

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Conversation Intelligence

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.8

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Yatharth S.

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2024

Fantastic product and extremely easy to use!

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

The east of use is something that differentiates it.

What is your favorite aspect of this product?

The fact that I can use it seamlessly for a range of function is my favourite aspect

What do you dislike most about this product?

I think the pricing is something that I find to be a little high, however, the use case makes it worth it.

What recommendations would you give to someone considering this product?

I would definitely recommend someone to consider this product if they have a solid business case in place.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Yash N.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy usability but comes at a cost

Likeliness to Recommend

8 /10

What differentiates Agentforce Sales from other similar products?

Their pipeline management is the biggest differential.

What is your favorite aspect of this product?

The ease of use is amazing

What do you dislike most about this product?

the price is a bit too much

What recommendations would you give to someone considering this product?

If it fits the budget this is the best product out there,

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Olga W.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

It feels like it's tailored for our Triumphs

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

When it comes to Salesforce Sales Cloud, the standout feature has to be its awesome customization capabilities. It allows us to mold it into exactly what we need. Like creating custom objects and fields makes it feel like the CRM is growing with our business

What is your favorite aspect of this product?

The real gem in Salesforce Sales Cloud, in my opinion, is the AI-driven analytics. Einstein Analytics provides insights that feel like having a personal data scientist on hand.

What do you dislike most about this product?

While the basics are intuitive, diving into the full potential of salesforce might require some dedicated training. It's not a flaw per se, but for teams looking for an out-of-the-box solution without much customization, this might feel like overkill

What recommendations would you give to someone considering this product?

Speaking from an experienced user’s point of view, first, get it if it’s a fit for your organization. The flexibility and power are undeniable!

Pros

Reliable
Efficient Service
Inspires Innovation
Saves Time

Agentforce Sales

What is Agentforce Sales?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Agentforce Sales Ratings

91 Likeliness to Recommend

1 Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Conversation Intelligence

Sales Enablement

Lead Management

Customer Relationship Management - Enterprise

Agentforce Sales Reviews

Yatharth S.

Fantastic product and extremely easy to use!

Likeliness to Recommend

Pros

Yash N.

Easy usability but comes at a cost

Likeliness to Recommend

Pros

Olga W.

It feels like it's tailored for our Triumphs

Likeliness to Recommend

Pros

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Feature Ratings

Pipeline Management

Sales Analytics

CRM Integration

Workflow Automation

Internal Sales Collaboration

E-Mail Integration

Dialer Integration

Call Management

Omnichannel Campaign Management

Conversation Coaching

E-Mail Campaign Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement