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Salesforce.com Inc

Agentforce Sales

Composite Score

8.8 /10

CX Score

8.9 /10

948 Reviews Write a Review

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What is Agentforce Sales?

The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Agentforce Sales won the following awards in the Customer Relationship Management - Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

Product Impact

Latest Award, 2026

2025 Data Quadrant Champion

2025

8 Top Rated Capabilities

9 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

9 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

9 Top Rated Capabilities

8 Top Rated Features

2023

2022 Data Quadrant Champion

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

Product Impact
Conflict Resolution

2022

Agentforce Sales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agentforce Sales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agentforce Sales?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Enables Productivity
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Engagement Platforms

Score 9.1

View Agentforce Sales in this category (opens in a new tab)

Conversation Intelligence

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Sales Enablement

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Lead Management

Score 8.9

View Agentforce Sales in this category (opens in a new tab)

Agentforce Sales Reviews

Iyer A.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

The best out-house CRM period.

Likeliness to Recommend

10 /10

What differentiates Agentforce Sales from other similar products?

The robust collection of data, the speed of use, the ease of implementation, the friendly graphics, the amazing support team, and the fact they continue to improve on their own software.

What is your favorite aspect of this product?

The ability to quickly log and access customer information, across a whole team.

What do you dislike most about this product?

Lack of full mobile features.

What recommendations would you give to someone considering this product?

If you are serious in sales, or you have a wide set of customers and a strong team. This CRM will pay off. If you don't, then use an internal or free one.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Grant N.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Great foundation, 3rd party add-ons make it hum.

Likeliness to Recommend

7 /10

What differentiates Agentforce Sales from other similar products?

Platform and flexibility and integration.

What is your favorite aspect of this product?

Customization.

What do you dislike most about this product?

Making changes can be arduous.

What recommendations would you give to someone considering this product?

Work with a consultant and do the homework up front so its put in with everything needed up front.

Pros

Respectful
Acts with Integrity
Helps Innovate
Continually Improving Product

Cons

Less Efficient Service
Charges for Enhancements
Less Generous

Nathaniel S.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

THE CRM solution

Likeliness to Recommend

9 /10

What differentiates Agentforce Sales from other similar products?

It has far more features and powerful capabilities than any other solution. You can do so much more with it than with anything else

What is your favorite aspect of this product?

Customization opportunities are endless

What do you dislike most about this product?

A little hard to use some admin features and you need to rely on outside sources to make the most of it

What recommendations would you give to someone considering this product?

Get someone who knows Salesforce well to implement it. It's easy to do it wrong and feel that pain for a long time

Pros

Enables Productivity
Continually Improving Product
Reliable
Unique Features

Cons

Vendor's Interest First
Less Generous
Less Friendly Negotiation

Agentforce Sales

What is Agentforce Sales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

Agentforce Sales Ratings

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Agentforce Sales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Engagement Platforms

Conversation Intelligence

Sales Enablement

Lead Management

Agentforce Sales Reviews

Iyer A.

The best out-house CRM period.

Likeliness to Recommend

Pros

Grant N.

Great foundation, 3rd party add-ons make it hum.

Likeliness to Recommend

Pros

Cons

Nathaniel S.

THE CRM solution

Likeliness to Recommend

Pros

Cons

Most Popular Agentforce Sales Comparisons

Microsoft Dynamics 365 Sales Enterprise

SAP CRM

Oracle CX Sales

Zoho CRM

Oracle PeopleSoft CRM

HubSpot Sales Hub

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Collaboration

Customer Service Management

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Vendor Support