Adobe InDesign Logo Award Winner Product Badge
Adobe InDesign Logo Award Winner Product Badge
Adobe Systems

Adobe InDesign

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Adobe InDesign
8.7 /10

What is Adobe InDesign?

Adobe InDesign is the industry-leading layout and page design software for print and digital media. Create beautiful graphic designs with typography from the world’s top foundries and imagery from Adobe Stock. Quickly share content and feedback in PDF. Easily manage production with Adobe Experience Manager. InDesign has everything you need to create and publish books, digital magazines, eBooks, posters, interactive PDFs, and more.

Company Details


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Awards & Recognition

Adobe InDesign won the following awards in the Desktop Publishing category

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Adobe InDesign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe InDesign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe InDesign?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Reliable
  • Trustworthy

Feature Ratings

Average 82

Layout Editing

86

Text Editing

85

Templates

83

Drag and Drop Design

82

Data Visualization

80

Graphics Editing

79

Collaboration

77

Asset Hub

77

Social Media Integration

74

Vendor Capability Ratings

Average 80

Quality of Features

85

Breadth of Features

84

Business Value Created

82

Ease of Implementation

82

Availability and Quality of Training

79

Usability and Intuitiveness

78

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Vendor Support

77

Ease of IT Administration

75

Adobe InDesign Reviews

Adam Š.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Feature-rich industry standard

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

Adobe InDesign, as well as most Adobe products, is a comprehensive tool which enables professionals to work easily, effectively to reach their product design goals.

What is your favorite aspect of this product?

The complexity of the tool is the main advantage. Any feature you can think of, for designing layouts, is there.

What do you dislike most about this product?

All Adobe products have a similar feeling, similar workflow, but they are not quite the same. Some processes, which you'd expect to work the same way across all programs, work differently. Users need to familiarize with each software to know it.

What recommendations would you give to someone considering this product?

Adobe InDesign is very powerful tool, with a wide range of tools. I highly recommend courses and tutorials to expand your knowledge on what all you can do with this software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohsin Ali B.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

No comparison in the market!!!

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

InDesign is completely different from its alternatives, as it's available on devices such as mobile, pads, computers, even on the web "Online". Whereas alternatives are not.

What is your favorite aspect of this product?

The use of the creative cloud library and making use of PDF is one of the best features of InDesign. It's very easy to use and saves a lot of money for organisations.

What do you dislike most about this product?

I would say customer services or aftercare can be improved as they lack aftercare.

What recommendations would you give to someone considering this product?

This product is for all organisations no matter how small, medium or large organisations you have. This is for all. For printing and digital publications, this product has been helping for us for more than 4 years now.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Liam R.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Dec 2021

Really easy to learn and get designing.

Likeliness to Recommend

7 /10

What differentiates Adobe InDesign from other similar products?

Use precise grids and guides to position page elements and create polished layouts.

What is your favorite aspect of this product?

Professional typesetting features to format text consistently across pages, chapters, and publications.

What do you dislike most about this product?

power is focused on the master and multiple page capabilities and loses some other capabilities such as photo editing.

What recommendations would you give to someone considering this product?

Keep on top of tutorials, features and buttons change regularly.

Pros

  • Helps Innovate
  • Reliable
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Leverages Incumbent Status

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