Adobe InDesign Logo Award Winner Product Badge
Adobe InDesign Logo Award Winner Product Badge
Adobe Systems

Adobe InDesign

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Adobe InDesign
8.7 /10

What is Adobe InDesign?

Adobe InDesign is the industry-leading layout and page design software for print and digital media. Create beautiful graphic designs with typography from the world’s top foundries and imagery from Adobe Stock. Quickly share content and feedback in PDF. Easily manage production with Adobe Experience Manager. InDesign has everything you need to create and publish books, digital magazines, eBooks, posters, interactive PDFs, and more.

Company Details


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Awards & Recognition

Adobe InDesign won the following awards in the Desktop Publishing category

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Adobe InDesign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe InDesign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe InDesign?

0% Negative
4% Neutral
96% Positive

Pros

  • Enables Productivity
  • Performance Enhancing
  • Reliable
  • Trustworthy

Feature Ratings

Average 82

Layout Editing

86

Text Editing

85

Templates

83

Drag and Drop Design

82

Data Visualization

80

Graphics Editing

79

Collaboration

77

Asset Hub

77

Social Media Integration

74

Vendor Capability Ratings

Average 80

Quality of Features

85

Breadth of Features

84

Business Value Created

82

Ease of Implementation

82

Availability and Quality of Training

79

Usability and Intuitiveness

78

Ease of Customization

78

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Vendor Support

77

Ease of IT Administration

75

Adobe InDesign Reviews

Jonathan H.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

The only tool I've found for mail merge with image

Likeliness to Recommend

6 /10

What differentiates Adobe InDesign from other similar products?

I think what differentiates Adobe InDesign from other similar products is that the mail merge function is capable of inserting not only text, but also inserting images dynamically from a directory.

What is your favorite aspect of this product?

My favourite aspect of Adobe InDesign apart from the image mail merging, is the ability to disable hyphenation on a paragraph. I find that some designs call for hyphenation, and some designs don't look right with hyphenation.

What do you dislike most about this product?

Adobe InDesign is expensive!

What recommendations would you give to someone considering this product?

My recommendation for considering Adobe InDesign is to take a good look at its capabilities, and consider if there is a cheaper product that may do the task you require. For example, for most mail merge tasks, Microsoft Word would be a better value product.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Security Frustrates

Michelle H.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Couldn't be without it

Likeliness to Recommend

10 /10

What differentiates Adobe InDesign from other similar products?

Ease of use and the ability of the software to layer designs which are essential to my business.

What is your favorite aspect of this product?

The choice of layout tools is particularly impressive.

What do you dislike most about this product?

The cost of the software for a small business is significant, but we could not be without it.

What recommendations would you give to someone considering this product?

Undertake a free trial first - have clear objectives in terms of what you need to use it for.

Pros

  • Reliable
  • Security Protects
  • Continually Improving Product
  • Performance Enhancing

Kanya S.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Consistent, hope to see features evolve

Likeliness to Recommend

8 /10

What differentiates Adobe InDesign from other similar products?

It's long history in the industry.

What is your favorite aspect of this product?

Publication management options.

What do you dislike most about this product?

Would like the interface to be more modern and feature modern aspects of design.

What recommendations would you give to someone considering this product?

Still a consistent product.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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