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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.0 /10

461 Reviews Write a Review

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What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

1 Top Rated Capabilities

1 Top Rated Features

2025

Conflict Resolution

2024

2 Top Rated Capabilities

1 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative

3% Neutral

92% Positive

Pros

Respectful
Caring
Appreciates Incumbent Status
Helps Innovate

Feature Ratings

Average 83

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Controls

Application Share

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Ease of IT Administration

Vendor Support

Adobe Connect Reviews

Viraj S.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Good software

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Doesn't take up too much space on my device

What is your favorite aspect of this product?

Ease of implementation

What do you dislike most about this product?

Has a limited offer of the free plan

What recommendations would you give to someone considering this product?

It is fairly good, but if you're looking for long-term use either buy their offered plans or switch to another software that offers longer use of the free plan.

Pros

Reliable
Performance Enhancing
Security Protects
Enables Productivity

Vanshika S.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Good for professionals more than students

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

More apple friendly, with other software I sometimes face problems because of my Mac

What is your favorite aspect of this product?

Fairly priced for features it offers

What do you dislike most about this product?

Doesn't have a good app.

What recommendations would you give to someone considering this product?

Initial setup can be confusing, but past that stage its a great software

Pros

Reliable
Performance Enhancing
Client's Interest First
Generous Negotitation

Cons

Commodity Features

Karrie B.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Disappointing with the performance of the platform

Likeliness to Recommend

2 /10

What differentiates Adobe Connect from other similar products?

I've used multiple video/conferencing platforms. Unfortunately, Adobe Connect falls short and was disappointing from both end-user and presenters.

What is your favorite aspect of this product?

I had great hopes as it has great features but did not perform as expected.

What do you dislike most about this product?

Very glitchy! Break-out rooms did not work as expected and people ended up in the wrong rooms. Lots of frustrations on both sides.

What recommendations would you give to someone considering this product?

Try the product before getting to make sure it will meet your needs. I am hoping that they have made improvements and the platform works better than when I used it in 2021.

Pros

Efficient Service
Caring
Respectful
Security Protects

Cons

Less Reliable
Less Productive

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

File Transfer File transfer services

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Application Share Ability to share a single application only for viewing by web conference participants

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Viraj S.

Good software

Likeliness to Recommend

Pros

Vanshika S.

Good for professionals more than students

Likeliness to Recommend

Pros

Cons

Karrie B.

Disappointing with the performance of the platform

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Video Conferencing

Instant Messaging

File Transfer

Audio Conferencing VoIP

Facilitator Functions

Audio Controls

Application Share

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Ease of IT Administration

Vendor Support