Ada
7.1 /10

What is Ada?

Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.

Company Details


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Awards & Recognition

Ada won the following awards in the Chatbots category

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Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

84 Likeliness to Recommend

3
Since last award

92 Plan to Renew

8
Since last award

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

3% Negative
4% Neutral
93% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Caring
  • Respectful

Feature Ratings

Average 79

Scheduled Availability

85

Application Programming Interface

82

Integration With CRM

82

Leads Generation

80

Workflow Processing

79

Multi-channel

77

Personalized Service

76

Learning and Adaptability

75

Voice or Text Input

75

Knowledgebase

73

Natural Language Processing

72

Vendor Capability Ratings

Average 79

Ease of Implementation

87

Business Value Created

83

Vendor Support

83

Usability and Intuitiveness

82

Ease of Data Integration

79

Quality of Features

78

Ease of IT Administration

78

Availability and Quality of Training

76

Ease of Customization

75

Breadth of Features

74

Product Strategy and Rate of Improvement

73

Ada Reviews

  • Role: Vendor Management
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Great product!

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Caring
  • Respectful

Cons

  • Charges for Enhancements
  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2021

Easy to use and innovative

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Trustworthy
  • Caring
  • Respectful

Luke S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Ada For Great Customer Experience

Likeliness to Recommend

9 /10

What differentiates Ada from other similar products?

Ada is different because it offers an interactive way to engage with clients through images and emojis , inapp and video players. It is very easy to use and user friendly too.

What is your favorite aspect of this product?

Offers an amazing engagement with clients through elements that are interactive like images and emojis , inapp and video players. The chat builder has drag and drop capabilities that allows us to build chatbots that are customized. There are data encryption capabilities. Offers compliance management. The answer building process is very powerful with a lot of flexibility. Ada is smart and innate when it comes to creation of new answers and training answers. Very easy to use.

What do you dislike most about this product?

There is nothing we have disliked so far about Ada , it has worked very well for us.

What recommendations would you give to someone considering this product?

Ada is a very intuitive an user friendly , you will be able to have and create custom bots to help in the engagement of customers and clients , there are very interactive ways to engage customers through emojis , images video and even inapp. I highly recommend Ada for its great workability.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing