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Act! LLC

Act!

Composite Score

6.9 /10

CX Score

6.8 /10

18 Reviews Write a Review

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What is Act!?

Act! Advantage is a full front-office CRM and marketing solution with new features and functionality that unite sales, marketing, and customer management in one intuitive, affordable platform to help small and midsize businesses stay organized, attract new customers, and build lasting client relationships. Act! Advantage introduces a range of integrated tools including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, and Online Surveys. These built-in capabilities reduce the need for third-party add-ons, offering a more streamlined experience.

Company Details

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Act! Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Act!.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

2
Since last award

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Act!?

0% Negative

15% Neutral

85% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Cons

Vendor's Interest First
Less Generous
Under Delivered

Feature Ratings

Average 78

Collaboration

Account and Contact Management

Customer Service Management

Lead Management

Sales Management

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Marketing Management

Analytics and Reporting

Quote Contract and Proposal

Vendor Capability Ratings

Average 75

Vendor Support

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement

Act! Screenshots

Act! Downloads

2469470_FleetMasterActSuccessStory_FINAL

2453351_DuChateau_FINAL

Asian-Medical-Customer-Success-FINAL

Thomas-Fletcher-Customer-Success-Story

Act! Videos

Act! Reviews

Parin P.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Great & Helpful CRM Platform for Your Business

Likeliness to Recommend

9 /10

What differentiates Act! from other similar products?

Act! integrates tried-and-true CRM with sophisticated marketing capabilities, giving users everything they need to advertise like a pro, convert prospects to purchases, and earn lifelong followers. Act! was a pioneer inside the small and mid-sized company software industry for over thirty years, and now provides the comprehensive capability, unprecedented flexibility, and great value that allows a great match for each and every client.

What is your favorite aspect of this product?

Dealing with ACT, I get access to my whole company's financial transactions. I can view the user's account history. This will ready me for a phone call or a conference, as well as any keynote speeches that I may require. The completion of the conference and purchase is the aim. I can manage several task lists and ensure that they are done in the time frame agreed to by the client.

What do you dislike most about this product?

The interconnected feature is sluggish. We attempted to use the client Username display function, however, the connection sync to gather data was so slow that you would be usually done with the call first before recording appeared. It also appears to be traded off every moment, which left certain software functions trailing.

What recommendations would you give to someone considering this product?

If you really need a much more notable possibility in your purchases or need to stay in touch with your established customers on a regular basis, then there is no question that ACT! is the best thing to keep in mind, because it provides very appropriate techniques, because it is a fairly complicated CRM framework, with a great field of view in the life cycle of the work that is promoted, not to mention that it also offers powerful marketing digitization, significantly propelling the market of any organization that uses this service.

Pros

Helps Innovate
Trustworthy
Effective Service
Inspires Innovation

David W.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Powerful tool for marketing automation

Likeliness to Recommend

9 /10

What differentiates Act! from other similar products?

I have not used similar customer relations product in our company as Act.

What is your favorite aspect of this product?

It builds strong marketing infrastructure that simplifies all our marketing journey in the entire company. Automation of marketing adverts have enabled our company to reach more customers and increase sales.

What do you dislike most about this product?

I have not experienced any performance challenge from the operation of this great platform.

What recommendations would you give to someone considering this product?

Any organization that is in need of super marketing automation platform can highly consider Act.

Pros

Performance Enhancing
Inspires Innovation
Caring
Fair

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2021

very basic product

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Commodity Features
Vendor's Interest First

Act!

What is Act!?

Company Details

Book a Free Demo Today!

Awards & Recognition

Act! Ratings

86 Likeliness to Recommend

89 Plan to Renew

2 Since last award

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+68 Net Emotional Footprint

How much do users love Act!?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Act! Screenshots

0325_Stylized Home Page Image Full

Main Dashboard with Task List and Customer Management CO

Sales Pipeline

Dashboard 1

Act! Downloads

2469470_FleetMasterActSuccessStory_FINAL

2453351_DuChateau_FINAL

Asian-Medical-Customer-Success-FINAL

Thomas-Fletcher-Customer-Success-Story

Act! Videos

Act! - Advantage Product Explainer_ EN Subs

What is CRM?

Act! Reviews

Parin P.

Great & Helpful CRM Platform for Your Business

Likeliness to Recommend

Pros

David W.

Powerful tool for marketing automation

Likeliness to Recommend

Pros

very basic product

Likeliness to Recommend

Pros

Cons

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Since last award

Feature Ratings

Collaboration

Account and Contact Management

Customer Service Management

Lead Management

Sales Management

Activity and Workflow Management

Telephony and Call Center Management

Mobile

Marketing Management

Analytics and Reporting

Quote Contract and Proposal

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Product Strategy and Rate of Improvement