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Accelo Logo
Accelo

Accelo

Composite Score
8.3 /10
CX Score
8.5 /10
Category
Accelo
8.3 /10

What is Accelo?

Accelo is used by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

Company Details


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Awards & Recognition

Accelo won the following awards in the Project Portfolio Management - Midmarket category

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Accelo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Accelo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

2
Since last award

90 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Accelo?

2% Negative
9% Neutral
89% Positive

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Fair

Feature Ratings

Average 86

Resource Planning

89

Analytics and Reporting

87

Document Management

87

Project Portfolio Management

86

Project Management

85

Tasks and Workflow Management

85

Timesheet Management

83

Lifecycle Management

83

Mobile

82

Risk and Fraud Assessment

82

What If Analysis

80

Vendor Capability Ratings

Average 85

Availability and Quality of Training

88

Ease of Implementation

88

Ease of Data Integration

87

Business Value Created

87

Breadth of Features

86

Product Strategy and Rate of Improvement

86

Quality of Features

84

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Customization

81

Vendor Support

80

Accelo Reviews

Janet L.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2020

Unique marketing management software

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

The customer support and their online training.

What is your favorite aspect of this product?

Purchasing and expense tracking and the financial management power found on Accelo.

What do you dislike most about this product?

Accelo has never shown me some complications.

What recommendations would you give to someone considering this product?

The marketing tool with so many features which allows the user to easily customize them to different styles of usage.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Diane K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2020

Better project management.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo is a great platform, it has allowed us to maintain a relationship of trust with our clients, it allows us to track invoices in case of any inconvenience. It allows a strict control of the support work, solving as soon as possible the problems that our customers have. It does not help to have a more complete vision of the common problems and to have the possible solutions within reach.

What is your favorite aspect of this product?

I like it because it has facilitated project management and specific customer-oriented tasks. In the area of human resources it allows to create an effective funnel that automates processes of receiving and processing of employee tickets alleviating our workload, it allows to interact better with candidates for a position.

What do you dislike most about this product?

I have no complaints about this tool, I think it works very well.

What recommendations would you give to someone considering this product?

I recommend training for all staff because it is a tool with many features.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Caring
  • Saves Time

Saul S.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Fully customizable service and high comfort.

Likeliness to Recommend

9 /10

What differentiates Accelo from other similar products?

Accelo PPM is a platform that distinguishes itself by providing a very powerful and solid service to its users. A factor that makes this software very different is that it offers a very economic service unlike other alternatives and this is a factor that many of us love about this service. The peace of mind that this platform provides allows its users to work comfortably and without any complications due to the reliability of its system. Its great adaptability and flexibility is a factor that many people who acquire this service fall in love with, I believe that Accelo PPM is a service that was born to make a difference.

What is your favorite aspect of this product?

Personally I love working with the service offered by accelo PPM, because it is highly customizable and adaptable for its users, it is completely easy to use and its interface offers a wide variety of options for use that allows people to have a very high performance when using this platform. One feature that I like about Accelo and I think is of high benefit for the people that use it, is the amount of work hours that can be saved, because it is a very complete system and allows to automate several work processes for the business. The price of this service I consider to be a very advantageous aspect since it is very economical compared to other alternatives and allows the comfort of being able to implement this service to organizations of any size due to its low cost.

What do you dislike most about this product?

Accelo is a service that works very well, I think it still needs to make small improvements to its platform because it has some flaws, but even so it allows us to work very efficiently. I have noticed that this platform there are times when it works a little slow, I think that although it is not a big flaw and it is necessary to implement some measures to make improvements so that people in the future will not have problems with the operation of Accelo.

What recommendations would you give to someone considering this product?

Based on my experience working with the Accelo PPM service, I recommend it for being a completely adequate platform to implement in any organization, because this service offers a very efficient and innovative system that allows its users to obtain an amazing performance. People who have the opportunity to implement this service in their organization I recommend it with a lot of confidence because of the simplicity and automation that is obtained with this platform, the service is really economic and it is a factor that I consider to be of high convenience for people.

Pros

  • Effective Service
  • Client Friendly Policies
  • Client's Interest First
  • Appreciates Incumbent Status

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