What is 8x8 XCaaS?
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
92 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 XCaaS?
Pros
- Reliable
- Trustworthy
- Respectful
- Caring
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Web & Desktop Conferencing
Call Management
Mobility
Communications
Secure Access
Analytics Reporting
Audio Transcription
Third-Party Integration
Centralized Management Portal
Speech Access and Personal Assistant
Continuous UCC
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Ease of Implementation
8x8 XCaaS Reviews
Adeetya U.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
User Friendly-Awesome-Reliable
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
cloud-based solutions hosted and managed by third-party service providers like 8x8. That means you won't be required to install, configure, or maintain any complicated internal hardware like VoIP servers or phone lines.
What is your favorite aspect of this product?
Configure, or maintain any complicated internal hardware like VoIP servers or phone lines.
What do you dislike most about this product?
Too Complicated
What recommendations would you give to someone considering this product?
The cost of self-service channel switching
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Paul L.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2023
Powerful features and services, not user friendly.
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
Their unique combination of services and functionality, including voice, video conferencing, team messaging, contact center and analytics, and the relatively seamless integration between everything.
What is your favorite aspect of this product?
The Universal Team Messaging. In particular, we like that we can bring our own existing messaging app, and using the sameroom feature, have everything running smoothly in 8x8.
What do you dislike most about this product?
Setup and rollout was somewhat technically challenging. Personalization was not intuitive, and neither was the user interface.
What recommendations would you give to someone considering this product?
Worth checking, but make sure you have the time and technical knowledge to figure things out.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Commodity Features
- Less Efficient Service
Jared W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2023
"Great tool for making phone calls."
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
Unlike competing products, this one has excellent customer service and is simple to set up and operate. When compared to its rivals, its price is very reasonable.
What is your favorite aspect of this product?
I use 8x8 because of the many useful functions it provides. The flexibility to refuse calls, take a break, or work offline is a huge time saver, and I really like being able to easily access past recordings and change call routings. It's not that complicated of a piece of software.
What do you dislike most about this product?
Unfortunately, I can't view caller ID when using the mobile version of 8x8. The calls will be of poor quality if you do not have access to reliable service or WiFi, which is to be expected.
What recommendations would you give to someone considering this product?
This software comes highly recommended by me due to the extensive set of features it provides while maintaining a modest monthly fee.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service