8x8 Contact Center
What is 8x8 Contact Center?
Put the customer at the center of everything you do without breaking a sweat—anywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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95 Likeliness to Recommend
100 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 Contact Center?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Respectful
Feature Ratings
Ticket Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Multi Channel Queue Management
Screen Prompts
Call Recording
Multi Channel Intake Integration
Contact Center Analytics
Knowledge Management
Workforce Management
Skills Based Routing
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
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8x8 Contact Center Reviews
Alex N.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
Professionally polished solution
Likeliness to Recommend
What differentiates 8x8 Contact Center from other similar products?
8x8 Contact Center came fully loaded with high-tech features like automation and voice transcriptions. There is a multi-level auto-attendant which helps us improve efficiency by routing calls automatically based on caller input
What is your favorite aspect of this product?
When we are on the phone, 8x8 Contact Center algorithms comb through our conversations to find important moments and actionable insights that we use to improve our customer experience
What do you dislike most about this product?
It can differentiate itself from the pack by offering a built-in virtual private network that can help businesses add an extra level of security and privacy to the day-to-day efforts and defend against malicious actors
What recommendations would you give to someone considering this product?
8x8 Contact Center is the most unique offering ans aome of the features it brings to the table can't be found anywhere else. It's truly a unique contact center service that can bring a world of value to any business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Danielle M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Fantastic AI voice bot
Likeliness to Recommend
What differentiates 8x8 Contact Center from other similar products?
The solution provides us with many features and tools that are used to improve customer service, including contact management, call recording, and analytics.
What is your favorite aspect of this product?
The tool also makes it easier to track and measure customer satisfaction levels. It also records customer calls, which are used for training and quality assurance. The reporting for the agents' performance is fantastic
What do you dislike most about this product?
The knowledge base doesn’t support all our needs and it does not give our team a complete centralized repository of knowledge to reference when resolving support requests
What recommendations would you give to someone considering this product?
8x8 Contact Center is designed to be scalable and easily configurable to meet the needs of businesses of all sizes and makes it easy to manage customer interactions across multiple channels
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Christine E.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Oct 2022
Automated multi-level call flows
Likeliness to Recommend
What differentiates 8x8 Contact Center from other similar products?
This cloud contact center tool provides chat and voice channels for customers to raise tickets and for agents to attend to each ticket. We share photos, videos, and screenshots with customers in real-time. 8x8 Contact Center offers a customizable front-end portal
What is your favorite aspect of this product?
We have improved customer engagement with features like call monitoring, call recording, and real-time reporting. 8x8 Contact Center also provides a complete picture of every customer interaction by capturing our agent's screen activity as they interact with customers during calls
What do you dislike most about this product?
A handy agent scheduling feature that makes shift planning simpler and provide workforce optimization facilities like hiring and workforce management
What recommendations would you give to someone considering this product?
8x8 Contact Center helps you maintain all your omnichannel customer interactions by supporting live chat, voicemail, queuing, recording, shared call inbox, contact management, and many more features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
