Software Category

Unified Communications

Software Reviews covers 42 products in the Unified Communications market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our Unified Communications Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

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Category Features
  • Analytics Reporting
  • |
  • Call Management
  • |
  • Contact Center Solution
  • |
  • Continuous UCC
  • |
  • Mobility
  • |
  • Presence IM
  • |
  • Secure Access
  • |
  • Session Border Controller
  • |
  • Speech Access and Personal Assistant
  • |
  • Third Party Integration
  • |
  • Web Desktop Conferencing

Data Quadrant

The software experience is shaped by both the software and the relationship with the vendor. By comparing vendors across both we provide a comprehensive understanding of the product and help identify vendors that can deliver on both.

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
  • Emotional Connection to Products
Buy Now / $999

Sample Report

Customer Experience Report

A detailed and unique report across 5 emotional dimensions that capture a powerful indicator of overall user feeling toward the vendor and product.

  • Service Experience
  • Conflict Resolution
  • Negotiation and Contract
  • Strategy and Innovation
  • Product Impact
Buy Now / $999

Skype

Skype

Skype keeps the world talking, for free. Share, message and call - now with group video on mobile and tablet too.

8.3

Composite Score

Composite
Score

+87

Emotional Footprint

Emotional
Footprint

81%

Likeliness to Recommend

Likeliness
to Recommend

33Reviews

Cisco Systems

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

7.9

Composite Score

Composite
Score

+79

Emotional Footprint

Emotional
Footprint

83%

Likeliness to Recommend

Likeliness
to Recommend

data-quadrant-awards-badge2018
101Reviews

NEC Corporation of America

NEC Unified Communications

With NEC's Unified Communications solutions, tools, collaboration, conferencing and messaging all become more immediate and flexible. Whether accessing a critical application, connecting with a colleague or determining how best to contact someone our technology provides the accessibility and transparency needed to get the task done.

7.7

Composite Score

Composite
Score

+78

Emotional Footprint

Emotional
Footprint

81%

Likeliness to Recommend

Likeliness
to Recommend

data-quadrant-awards-badge2018
25Reviews

Mitel

Mitel Unified Communications

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

7.6

Composite Score

Composite
Score

+73

Emotional Footprint

Emotional
Footprint

79%

Likeliness to Recommend

Likeliness
to Recommend

17Reviews

Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise Unified Communications

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

7.4

Composite Score

Composite
Score

+77

Emotional Footprint

Emotional
Footprint

74%

Likeliness to Recommend

Likeliness
to Recommend

data-quadrant-awards-badge2018
17Reviews

Avaya

Avaya Unified Communications

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more

6.8

Composite Score

Composite
Score

+61

Emotional Footprint

Emotional
Footprint

70%

Likeliness to Recommend

Likeliness
to Recommend

52Reviews

Unify

Unify Unified Communications

Unified communications is a methodology that unifies separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate.

6.7

Composite Score

Composite
Score

+61

Emotional Footprint

Emotional
Footprint

64%

Likeliness to Recommend

Likeliness
to Recommend