Knowledge Management
Top HubSpot Service Hub Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.

8.2

Composite Score

+85

Emotional Footprint

23

Reviews

Best Alternatives and Competitors to HubSpot Service Hub

Compare how HubSpot Service Hub stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Kovai Limited

Document360

9.6

Composite Score

+95

Emotional Footprint

14

Reviews

Reviews Say

Compared to HubSpot Service Hub, Document360 is:

Easier to Customize

More Transparent

Better at Integrating

Easier to Use

Better at Support

Easier to Implement

Guru Technologies

Guru

9.2

Composite Score

+97

Emotional Footprint

17

Reviews

Reviews Say

Compared to HubSpot Service Hub, Guru is:

More Transparent

Easier to Customize

More Inspiring

More Innovative

Easier to Implement

Less Efficient

Silly Moose (KnowledgeOwl)

KnowledgeOwl

9.2

Composite Score

+99

Emotional Footprint

29

Reviews

Reviews Say

Compared to HubSpot Service Hub, KnowledgeOwl is:

More Transparent

Easier to Customize

More Inspiring

More Innovative

Easier to Use

Better at Support

QualityUnit

LiveAgent

8.7

Composite Score

+87

Emotional Footprint

15

Reviews

Reviews Say

Compared to HubSpot Service Hub, LiveAgent is:

Easier to Customize

More Transparent

Better at Integrating

Easier to Implement

Less Efficient

Worse at Training

Zoho

Zoho Desk

8.6

Composite Score

+94

Emotional Footprint

14

Reviews

Reviews Say

Compared to HubSpot Service Hub, Zoho Desk is:

More Transparent

Easier to Customize

More Innovative

Less Respectful

Less Efficient

Worse at Training

Freshworks

Freshdesk

8.6

Composite Score

+88

Emotional Footprint

25

Reviews

Reviews Say

Compared to HubSpot Service Hub, Freshdesk is:

More Transparent

Easier to Customize

Less Efficient

Worse at Support

Less Respectful

Worse at Training

Atlassian

Confluence

8.4

Composite Score

+87

Emotional Footprint

37

Reviews

Reviews Say

Compared to HubSpot Service Hub, Confluence is:

More Transparent

Easier to Customize

More Innovative

Worse at Training

Less Respectful

Less Efficient

Stack Overflow

Stack Overflow for Teams

8.1

Composite Score

+81

Emotional Footprint

16

Reviews

Reviews Say

Compared to HubSpot Service Hub, Stack Overflow for Teams is:

More Transparent

Easier to Customize

Easier to Use

Less Respectful

Less Efficient

Less Inspiring

Zendesk

Zendesk Guide

7.9

Composite Score

+75

Emotional Footprint

20

Reviews

Reviews Say

Compared to HubSpot Service Hub, Zendesk Guide is:

Less Reliable

Less Caring

Less Innovative

Less Efficient

Worse at Support

Less Respectful