Top Freshservice Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.
Common Features
Integrated Knowledge Management | Service Catalog | Reporting | Multi-Site Functionality | End User Self Serve | Technician Administration | Integration With IT Tools | Multi Device Capability | End User Support Solutions
8.1
Composite
Score
+91
Emotional
Footprint
42
Reviews
Best Alternatives and Competitors to Freshservice
Compare how Freshservice stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
TeamDynamix
TeamDynamix ITSM
8.8
Composite
Score
+90
Emotional
Footprint
136
Reviews
Reviews Say
Compared to Freshservice, TeamDynamix ITSM is:
Better at Support
Less Efficient
Less Innovative
Less Caring
Less Inspiring
Harder to Customize
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Atlassian
Jira Service Management
8.7
Composite
Score
+87
Emotional
Footprint
73
Reviews
Reviews Say
Compared to Freshservice, Jira Service Management is:
Less Efficient
Less Caring
Less Innovative
Less Transparent
Harder to Implement
Less Inspiring
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast
IBM
IBM Maximo
8.6
Composite
Score
+90
Emotional
Footprint
81
Reviews
Reviews Say
Compared to Freshservice, IBM Maximo is:
Better at Training
Better at Support
More Respectful
Less Innovative
Less Efficient
Less Caring
Keep critical assets operating at maximum efficiency with Maximo and IoT
Spiceworks
Spiceworks Cloud Help Desk
8.4
Composite
Score
+84
Emotional
Footprint
251
Reviews
Reviews Say
Compared to Freshservice, Spiceworks Cloud Help Desk is:
Less Caring
Less Innovative
Harder to Customize
Less Inspiring
Less Efficient
Less Respectful
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Sherweb Inc
C2 ITSM
8.0
Composite
Score
+82
Emotional
Footprint
114
Reviews
Reviews Say
Compared to Freshservice, C2 ITSM is:
Less Efficient
Less Inspiring
Harder to Implement
Less Innovative
Harder to Use
Less Caring
With a foundation in operational best practices, C2 ITSM is an all-in-one IT service management cloud platform that’ll help your teams drive great collaboration, effective delivery and powerful automation. All that without coding—or breaking the bank.
TOPdesk
TOPdesk ITSM
7.7
Composite
Score
+84
Emotional
Footprint
37
Reviews
Reviews Say
Compared to Freshservice, TOPdesk ITSM is:
Less Innovative
Less Caring
Less Inspiring
Harder to Use
Less Respectful
Less Transparent
TOPdesk’s ITSM software brings your IT services together in one place, so it’s easy to share knowledge, answer questions and solve problems. You’ll give agents time to spare, and customers a reason to be happy.
SysAid
SysAid ITSM
7.7
Composite
Score
+82
Emotional
Footprint
87
Reviews
Reviews Say
Compared to Freshservice, SysAid ITSM is:
Less Innovative
Less Efficient
Less Inspiring
Less Transparent
Less Caring
Less Reliable
SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
Zendesk
Zendesk for Service
7.6
Composite
Score
+77
Emotional
Footprint
76
Reviews
Reviews Say
Compared to Freshservice, Zendesk for Service is:
Less Innovative
Less Inspiring
Less Transparent
Less Efficient
Less Caring
Worse at Training
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
SolarWinds
SolarWinds Service Desk
7.5
Composite
Score
+84
Emotional
Footprint
26
Reviews
Reviews Say
Compared to Freshservice, SolarWinds Service Desk is:
Less Inspiring
Less Respectful
Less Efficient
Less Innovative
Harder to Customize
Harder to Implement
With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.
ManageEngine
ManageEngine ServiceDesk Plus
7.2
Composite
Score
+68
Emotional
Footprint
40
Reviews
Reviews Say
Compared to Freshservice, ManageEngine ServiceDesk Plus is:
Less Inspiring
Less Innovative
Less Transparent
Less Reliable
Less Caring
Harder to Customize
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.