IT Service Management - Midmarket
Top Freshservice Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.

8.1

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Score

+91

Emotional
Footprint

42

Reviews

Best Alternatives and Competitors to Freshservice

Compare how Freshservice stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

TeamDynamix

TeamDynamix ITSM

8.8

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Score

+90

Emotional
Footprint

136

Reviews

Reviews Say

Compared to Freshservice, TeamDynamix ITSM is:

Better at Support

Less Efficient

Less Innovative

Less Caring

Less Inspiring

Harder to Customize

Atlassian

Jira Service Management

8.7

Composite
Score

+87

Emotional
Footprint

73

Reviews

Reviews Say

Compared to Freshservice, Jira Service Management is:

Less Efficient

Less Caring

Less Innovative

Less Transparent

Harder to Implement

Less Inspiring

IBM

IBM Maximo

8.6

Composite
Score

+90

Emotional
Footprint

81

Reviews

Reviews Say

Compared to Freshservice, IBM Maximo is:

Better at Training

Better at Support

More Respectful

Less Innovative

Less Efficient

Less Caring

Spiceworks

Spiceworks Cloud Help Desk

8.4

Composite
Score

+84

Emotional
Footprint

251

Reviews

Reviews Say

Compared to Freshservice, Spiceworks Cloud Help Desk is:

Less Caring

Less Innovative

Harder to Customize

Less Inspiring

Less Efficient

Less Respectful

Sherweb Inc

C2 ITSM

8.0

Composite
Score

+82

Emotional
Footprint

114

Reviews

Reviews Say

Compared to Freshservice, C2 ITSM is:

Less Efficient

Less Inspiring

Harder to Implement

Less Innovative

Harder to Use

Less Caring

TOPdesk

TOPdesk ITSM

7.7

Composite
Score

+84

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Freshservice, TOPdesk ITSM is:

Less Innovative

Less Caring

Less Inspiring

Harder to Use

Less Respectful

Less Transparent

SysAid

SysAid ITSM

7.7

Composite
Score

+82

Emotional
Footprint

87

Reviews

Reviews Say

Compared to Freshservice, SysAid ITSM is:

Less Innovative

Less Efficient

Less Inspiring

Less Transparent

Less Caring

Less Reliable

Zendesk

Zendesk for Service

7.6

Composite
Score

+77

Emotional
Footprint

76

Reviews

Reviews Say

Compared to Freshservice, Zendesk for Service is:

Less Innovative

Less Inspiring

Less Transparent

Less Efficient

Less Caring

Worse at Training

SolarWinds

SolarWinds Service Desk

7.5

Composite
Score

+84

Emotional
Footprint

26

Reviews

Reviews Say

Compared to Freshservice, SolarWinds Service Desk is:

Less Inspiring

Less Respectful

Less Efficient

Less Innovative

Harder to Customize

Harder to Implement

ManageEngine

ManageEngine ServiceDesk Plus

7.2

Composite
Score

+68

Emotional
Footprint

40

Reviews

Reviews Say

Compared to Freshservice, ManageEngine ServiceDesk Plus is:

Less Inspiring

Less Innovative

Less Transparent

Less Reliable

Less Caring

Harder to Customize

Most Popular Freshservice Comparisons