Compare and Evaluate

Enterprise Asset Management

The management of an organization’s assets (physical hardware and software) throughout the asset’s life-cycle. This includes the maintenance of the asset during its useful lifetime, and its secure disposal at life-cycle end.​

Data Quadrant report cover

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
Emotional Footprint report cover

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Latest Research

31
Jan

Author: Brian Jackson (Info-Tech)

At a smart city forum hosted in Dublin by Enterprise Ireland, practitioners from around the world discussed some of the early successes yielded from pilot projects and the barriers they still face in scaling up.

Latest Research

7
Jan

Author: Ken Weston (Info-Tech)

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Latest Research

19
Dec

Author: Ken Weston (Info-Tech)

Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated experience is achievable, but customers need to do some work to make it a reality.

Enterprise Asset Management Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Data Quadrant Report report

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Report report

Symantec

Symantec Asset Management Suite

Symantec Asset Management Suite enables organizations to take control, uncover savings, and ensure compliance of IT assets. With an accurate picture of assets throughout their lifecycle, IT can optimize investments, eliminate the purchase of unnecessary software, and avoid penalties and fines due to non-compliance.

8.3

Composite Score

8.6

CX Score

+91

Emotional Footprint

84%

Likeliness to Recommend

31

Reviews

ServiceNow

ServiceNow Asset Management

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

7.8

Composite Score

7.6

CX Score

+76

Emotional Footprint

83%

Likeliness to Recommend

13

Reviews

Sage Group

Sage Fixed Asset

Beat hidden costs by easily tracking all your fixed assets.

5.9

Composite Score

5.7

CX Score

+42

Emotional Footprint

65%

Likeliness to Recommend

11

Reviews

eMaint

Enterprise Asset Management

eMaint’s EAM software is a robust and comprehensive solution that encompasses the agility and flexibility necessary to offer global organizations the tools they need to better manage their maintenance operations, control costs and increase overall productivity.

8.9

Composite Score

9.3

CX Score

+97

Emotional Footprint

87%

Likeliness to Recommend

9

Reviews

ManageEngine

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.

7.5

Composite Score

8.1

CX Score

+76

Emotional Footprint

77%

Likeliness to Recommend

7

Reviews

SolarWinds

SolarWinds

With SolarWinds Service Desk you have one place to streamline and organize the tickets and requests that are coming in through different mediums, including email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk up.

--

Composite Score

10.0

CX Score

+100

Emotional Footprint

100%

Likeliness to Recommend

1

Reviews

Freshworks

Freshservice

Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Broadcom Inc.

CA Asset Portfolio Management

Our IT asset management software can help you deliver proven ROI and control IT spending, enable regulatory and policy compliance and improve service delivery. We want you to get the most out of your IT assets while enabling “stock-on-hand-inventory” fulfillment.

--

Composite Score

4.5

CX Score

+39

Emotional Footprint

69%

Likeliness to Recommend

4

Reviews

Cherwell Software

Cherwell Asset Management

Minimize License Risk, Rein in Costs Cherwell® Asset Management is a Software Asset Management tool designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, you can seamlessly track and manage IT investments from purchase to retirement—and abandon Excel spreadsheets.

--

Composite Score

--

CX Score

+81

Emotional Footprint

100%

Likeliness to Recommend

1

Reviews

Softinventive Lab

SoftinventiveLab Total Network Inventory

Software provides a set of network administrator tools for PC audit. It is a network inventory management system for use in offices, companies, small and large corporate networks.

--

Composite Score

--

CX Score

+100

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

Lansweeper

Lansweeper

Lansweeper comes with a variety of scanning methods to accommodate any network setup. Schedule a full network scan by IP range and set critical servers to be scanned every hour or use active scanning and integrate active directory to continuously keep your inventory up to date. Configure scanning just the way you want it to be. While one agent based scanning method is available, using it is completely optional. All other Lansweeper scanning methods do not require agents on your machines.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

NetSupport Ltd

NetSupport DNA

NetSupport DNA provides the perfect blend of functionality to deliver a "one stop" solution for the SME. With ease of use at its heart and the flexibility and scalability to securely connect and manage multiple sites, you can be sure NetSupport DNA will continue to grow to match your corporate needs. NetSupport is recognised globally as being a leader for 25 years in secure and scalable Remote Control and Asset Management solutions.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Redbeam

Redbeam Asset Tracking Software

Asset tracking should be easy. You should be to able to quickly add, track and manage your assets from anywhere in your organization and from any device. Asset information should be readily available to you whenever and however you need it. The tools you use shouldn't burden your IT department and should be secure. Let's make it easy.

--

Composite Score

9.1

CX Score

+94

Emotional Footprint

89%

Likeliness to Recommend

2

Reviews

Velocity Integrations Software Inc

Velocity Integrations Software Service Desk

Our Personalized Support puts you in direct contact with the developers of our applications. We skip the support representatives to make sure you get your issues resolved fast. By utilizing the Lotus Notes platform we are one of the few IT software companies that are able to completely customize our applications to your specifications with unparalled cost and speed.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

InvGate Inc

InvGate Assets

InvGate’s IT asset management (ITAM) capabilities include everything that you would expect from a fit-for-purpose ITAM and software asset management (SAM) tool plus so much more, including a seamless integration with InvGate Service Desk for better issue resolution.

--

Composite Score

8.8

CX Score

+100

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

Sassafras Software Inc

Sassafras Software Asset Management K2

K2 is an award winning hardware and Software Asset Management (SAM) suite that integrates hardware & software audit inventories with purchase histories, usage tracking, and active software license management to give you comprehensive oversight and control. It gives you the data and automated management that is necessary to both document and maintain compliance while making best use of software assets and managing your IT budget.

--

Composite Score

--

CX Score

+62

Emotional Footprint

78%

Likeliness to Recommend

1

Reviews

InfraSage

InfraSage IT Asset Manager

How do you manage a myriad of suppliers and associated hardware and software? With ITEM's IT Asset Manager and Vendor Center. Create a holistic view of your assets and vendors that unfetters the tracking of the hardware, software and services under your management.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

USU

USU Valuemation

USU is the leading European vendor for IT and Enterprise Service Management software. With its Valuemation suite, USU provides a comprehensive solution for IT asset and software license management that integrates financial/cost data from the ERP system, configuration data from the CMDB and thus intelligently links business and technical information. Valuemation offers maximum ITIL® compliance and preconfigured processes that are easy to customize. The flexible architecture platform ensures ease of expandability and scalability and so investment security.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Ivanti

Ivanti Asset Manager

Gain complete visibility to maximize the performance and value of your hardware and software assets. There’s no more guesswork on where you stand with your effective license position (ELP). ITAM enables you to know what assets you have, where they are, how they’re used, and how they perform for better decision-making at any stage of an asset’s lifecycle.

--

Composite Score

8.3

CX Score

+62

Emotional Footprint

81%

Likeliness to Recommend

3

Reviews

E-Innovation

eQuip! for IT Asset Management

The eQuip! for IT Asset Management solution is an all-inclusive service to provide Software as a Service (SaaS), efficient customer on boarding, and dedicated customer support. All with a fixed annual subscription cost.

--

Composite Score

--

CX Score

+88

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

iQuate

IQSonar

iQSonar is a world-leading discovery and mapping solution for the data center that drives operational excellence and best-in-class inventory management at a time when virtualization and the cloud are making IT service delivery more agile but also more complex.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

LicenseWatch

LicenseWatch

LicenseWatch is one of the leading solutions in the IT Asset Management (ITAM) industry, and will secure full legal software/hardware compliance on any level within your organization. LicenseWatch solutions are based on state of the art technology which over the years has been honored for simplifying complexity and getting quick return on investment.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Lime Software

Lime Software

Lime Software provides our customers a set of software tools that enable organizations to optimize their Oracle License Investment

--

Composite Score

5.5

CX Score

+60

Emotional Footprint

78%

Likeliness to Recommend

2

Reviews

New Boundary Technologies

Prism Asset Manager

Prism Asset Manager provides you critical insight into your hardware and software assets and lets you Experience Control within your computing environment – facilitating better, more informed decisions.

--

Composite Score

--

CX Score

+65

Emotional Footprint

56%

Likeliness to Recommend

1

Reviews

One Identity LLC

KACE Systems Management Appliance

KACE fast-to-implement, easy-to-use systems management and deployment appliances provision, manage, secure, and service your growing organization’s network-connected devices, including Windows PCs, Macs, Chromebooks, tablets, Linux, UNIX, and Windows Servers, printers, storage and the internet of things (IoT), while their integrated appliance architecture delivers rapid return on investment.

--

Composite Score

5.7

CX Score

+58

Emotional Footprint

83%

Likeliness to Recommend

4

Reviews

Load More

All Research

Latest Research

31
Jan

Author: Brian Jackson (Info-Tech)

At a smart city forum hosted in Dublin by Enterprise Ireland, practitioners from around the world discussed some of the early successes yielded from pilot projects and the barriers they still face in scaling up.

Latest Research

7
Jan

Author: Ken Weston (Info-Tech)

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Latest Research

19
Dec

Author: Ken Weston (Info-Tech)

Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated experience is achievable, but customers need to do some work to make it a reality.

Latest Research

21
Aug

Author: Natalie Sansone (Info-Tech)

Snow Software has expanded its Software Asset Management (SAM) offering with a new technology intelligence suite. SAM teams that combine this technology with process maturity should gain needed insight into on-premises and cloud technologies.

Latest Research

22
Jul

Author: Ken Weston (Info-Tech)

ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes at the price of vendor lock-in.

Latest Research

22
Apr

Author: Celine Gravelines (Info-Tech)

At the RSA Conference earlier this month, Spirion announced it had won the Gold Cybersecurity Excellence Product Award in the Data Classification category.

Latest Research

1
Apr

Author: Darryl Levesque (Info-Tech)

Stop thinking about backup and start thinking about data protection. Newer technologies are making it redundant.

Latest Research

27
Mar

Author: Scott Bickley (Info-Tech)

ServiceNow’s growth and product diversification clearly indicates the areas in which it needs its customers to engage, grow, and expand. To obtain the best possible renewal pricing and terms, ServiceNow customers must understand what is important to ServiceNow first.