Enterprise Asset Management

The management of an organization’s assets (physical hardware and software) throughout the asset’s life-cycle. This includes the maintenance of the asset during its useful lifetime, and its secure disposal at life-cycle end.​

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations
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The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

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Latest Research

Five Smart City Trends for 2020
January 31, 2020

At a smart city forum hosted in Dublin by Enterprise Ireland, practitioners from around the world discussed some of the early successes yielded from pilot projects and the barriers they still face in scaling up.

Author: Brian Jackson (Info-Tech)

ServiceNow New York is Here
January 07, 2020

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Author: Ken Weston (Info-Tech)

Cherwell Sends Clear Message on UI and AI at Annual User Conference
December 19, 2019

Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated experience is achievable, but customers need to do some work to make it a reality.

Author: Ken Weston (Info-Tech)

See All Research

Enterprise Asset Management Products

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Data QuadrantReport

A thorough evaluation and ranking of all software to compare software across every dimension.

Download Report

Emotional FootprintReport

A detailed and unique report that captures a powerful indicator of overall user feeling toward the vendor and product.

Symantec

Symantec Asset Management Suite

Symantec Asset Management Suite enables organizations to take control, uncover savings, and ensure compliance of IT assets. With an accurate picture of assets throughout their lifecycle, IT can optimize investments, eliminate the purchase of unnecessary software, and avoid penalties and fines due to non-compliance.

8.4

Composite Score

8.8

CX Score

+92

Emotional Footprint

85%

Likeliness to Recommend

30

Reviews

ServiceNow

ServiceNow Asset Management

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

7.9

Composite Score

7.5

CX Score

+75

Emotional Footprint

84%

Likeliness to Recommend

10

Reviews

Sage

Sage Fixed Asset

Beat hidden costs by easily tracking all your fixed assets.

5.9

Composite Score

5.7

CX Score

+42

Emotional Footprint

65%

Likeliness to Recommend

11

Reviews

eMaint

Enterprise Asset Management

eMaint’s EAM software is a robust and comprehensive solution that encompasses the agility and flexibility necessary to offer global organizations the tools they need to better manage their maintenance operations, control costs and increase overall productivity.

9.2

Composite Score

9.7

CX Score

+100

Emotional Footprint

90%

Likeliness to Recommend

8

Reviews

ManageEngine

Manage Engine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.

7.1

Composite Score

7.7

CX Score

+72

Emotional Footprint

72%

Likeliness to Recommend

6

Reviews

Samanage

Samanage Asset Management

Samanage is a cloud-based IT service desk and asset management platform that reduces your workload and helps you deliver fast, quality service.

--

Composite Score

10.0

CX Score

+100

Emotional Footprint

100%

Likeliness to Recommend

1

Reviews

Freshworks

Freshservice

Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Broadcom Inc.

CA Asset Portfolio Management

Our IT asset management software can help you deliver proven ROI and control IT spending, enable regulatory and policy compliance and improve service delivery. We want you to get the most out of your IT assets while enabling “stock-on-hand-inventory” fulfillment.

--

Composite Score

4.5

CX Score

+39

Emotional Footprint

69%

Likeliness to Recommend

4

Reviews

Cherwell Software

Cherwell Asset Management

Minimize License Risk, Rein in Costs Cherwell® Asset Management is an IT asset management (ITAM) tool designed for organizations seeking large reductions in software license spending, IT overhead, and software audit risk. By integrating all the data related to hardware and software inventory, application usage, license entitlements, and IT purchases, you can seamlessly track and manage IT investments from purchase to retirement—and abandon Excel spreadsheets.

--

Composite Score

--

CX Score

+81

Emotional Footprint

100%

Likeliness to Recommend

1

Reviews

Softinventive Lab

Softinventive Lab Total network Inventory

Software provides a set of network administrator tools for PC audit. It is a network inventory management system for use in offices, companies, small and large corporate networks.

--

Composite Score

--

CX Score

+100

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

Lansweeper

Lansweeper

Lansweeper comes with a variety of scanning methods to accommodate any network setup. Schedule a full network scan by IP range and set critical servers to be scanned every hour or use active scanning and integrate active directory to continuously keep your inventory up to date. Configure scanning just the way you want it to be. While one agent based scanning method is available, using it is completely optional. All other Lansweeper scanning methods do not require agents on your machines.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

NetSupport

NetSupport DNA

NetSupport DNA provides the perfect blend of functionality to deliver a "one stop" solution for the SME. With ease of use at its heart and the flexibility and scalability to securely connect and manage multiple sites, you can be sure NetSupport DNA will continue to grow to match your corporate needs. NetSupport is recognised globally as being a leader for 25 years in secure and scalable Remote Control and Asset Management solutions.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Redbeam

Redbeam Asset Tracking Software

Asset tracking should be easy. You should be to able to quickly add, track and manage your assets from anywhere in your organization and from any device. Asset information should be readily available to you whenever and however you need it. The tools you use shouldn't burden your IT department and should be secure. Let's make it easy.

--

Composite Score

9.1

CX Score

+94

Emotional Footprint

89%

Likeliness to Recommend

2

Reviews

Velocity Integrations Software

Velocity Integrations Software Service Desk

Our Personalized Support puts you in direct contact with the developers of our applications. We skip the support representatives to make sure you get your issues resolved fast. By utilizing the Lotus Notes platform we are one of the few IT software companies that are able to completely customize our applications to your specifications with unparalled cost and speed.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

xAssets

xAssets Network Discovery

xAssets Network Discovery Software enables organisations of all sizes to discover their network quickly without side effects and without deploying agents. The software includes a Configuration Management Database (CMDB) allowing Hardware Inventory, IT Asset Management, Software Asset Management and Software License Compliance from within a single browser based application.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Invgate

Invgate Assets

Assets is a suite of intelligent solutions to manage change, and maximize the use of resources and make informed IT decisions. Count on Reliable, Precise and Updated Information about your IT Assets to Maximize Return on Investment and Decrease Overall Cost of Ownership.

--

Composite Score

8.8

CX Score

+100

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

Sassafras Software

Sassafras Software Asset Management K2

K2 is an award winning hardware and Software Asset Management (SAM) suite that integrates hardware & software audit inventories with purchase histories, usage tracking, and active software license management to give you comprehensive oversight and control. It gives you the data and automated management that is necessary to both document and maintain compliance while making best use of software assets and managing your IT budget.

--

Composite Score

--

CX Score

+62

Emotional Footprint

78%

Likeliness to Recommend

1

Reviews

Micro Focus International

ZENworks Asset Management

Micro Focus ZENworks® Asset Management (formerly Novell® ZENworks Asset Management) integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data provides a complete view of your IT assets, ensuring license compliance and eliminating software overspending.

--

Composite Score

7.0

CX Score

+64

Emotional Footprint

44%

Likeliness to Recommend

2

Reviews

InfraSage

InfraSage IT Asset Manager

How do you manage a myriad of suppliers and associated hardware and software? With ITEM's IT Asset Manager and Vendor Center. Create a holistic view of your assets and vendors that unfetters the tracking of the hardware, software and services under your management.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

USU

USU VALUEMATION ASSET MANAGEMENT

USU is the leading European vendor for IT and Enterprise Service Management software. With its Valuemation suite, USU provides a comprehensive solution for IT asset and software license management that integrates financial/cost data from the ERP system, configuration data from the CMDB and thus intelligently links business and technical information. Valuemation offers maximum ITIL® compliance and preconfigured processes that are easy to customize. The flexible architecture platform ensures ease of expandability and scalability and so investment security.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Alloy Software

Alloy Navigator

Alloy Navigator keeps you financially and contractually sound with a strong set of depreciation and auditing tools. Our loan center ensures easy borrowing while consumable stock management is a breeze. Couple that with our flexible, intelligent workflow and you have a complete IT solution.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Ivanti

Ivanti IT Asset Management

Gain complete visibility to maximize the performance and value of your hardware and software assets. There’s no more guesswork on where you stand with your effective license position (ELP). ITAM enables you to know what assets you have, where they are, how they’re used, and how they perform for better decision-making at any stage of an asset’s lifecycle.

--

Composite Score

8.3

CX Score

+62

Emotional Footprint

81%

Likeliness to Recommend

3

Reviews

E-Innovation

eQuip! for IT Asset Management

The eQuip! for IT Asset Management solution is an all-inclusive service to provide Software as a Service (SaaS), efficient customer on boarding, and dedicated customer support. All with a fixed annual subscription cost.

--

Composite Score

--

CX Score

+88

Emotional Footprint

89%

Likeliness to Recommend

1

Reviews

Eracent

Eracent

Eracent helps its customers meet the challenges of managing software licenses and computing assets in today’s complex and evolving IT environments. Our enterprise clients save significantly on their annual software spend, reduce their audit and security risks, and establish more efficient asset management processes. Eracent’s client base includes some of the world’s largest corporate and government networks and IT environments.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

iQuate

IQSonar

iQSonar is a world-leading discovery and mapping solution for the data center that drives operational excellence and best-in-class inventory management at a time when virtualization and the cloud are making IT service delivery more agile but also more complex.

--

Composite Score

--

CX Score

--

Emotional Footprint

--

Likeliness to Recommend

0

Reviews

Load More

All Research

Five Smart City Trends for 2020
January 31, 2020

At a smart city forum hosted in Dublin by Enterprise Ireland, practitioners from around the world discussed some of the early successes yielded from pilot projects and the barriers they still face in scaling up.

Author: Brian Jackson (Info-Tech)

ServiceNow New York is Here
January 07, 2020

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

Author: Ken Weston (Info-Tech)

Cherwell Sends Clear Message on UI and AI at Annual User Conference
December 19, 2019

Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated experience is achievable, but customers need to do some work to make it a reality.

Author: Ken Weston (Info-Tech)

Snow’s Technology Intelligence Suite Can Provide an Avalanche of Value – Once You Have SAM Processes Established
August 21, 2019

Snow Software has expanded its Software Asset Management (SAM) offering with a new technology intelligence suite. SAM teams that combine this technology with process maturity should gain needed insight into on-premises and cloud technologies.

Author: Natalie Sansone (Info-Tech)

ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-In
July 22, 2019

ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes at the price of vendor lock-in.

Author: Ken Weston (Info-Tech)

Spirion Swipes Cybersecurity Gold for Data Classification
April 22, 2019

At the RSA Conference earlier this month, Spirion announced it had won the Gold Cybersecurity Excellence Product Award in the Data Classification category.

Author: Celine Gravelines (Info-Tech)

Stop Thinking About Backup and Start Thinking About Data Protection
April 01, 2019

Stop thinking about backup and start thinking about data protection. Newer technologies are making it redundant.

Author: Darryl Levesque (Info-Tech)

Prepare Now for Your ServiceNow Renewal
March 27, 2019

ServiceNow’s growth and product diversification clearly indicates the areas in which it needs its customers to engage, grow, and expand. To obtain the best possible renewal pricing and terms, ServiceNow customers must understand what is important to ServiceNow first.

Author: Scott Bickley (Info-Tech)