Software Category

Customer Service Management

Software Reviews covers 51 products in the Customer Service Management market. Fast track your research by exploring our Data Quadrant, sorting the software, purchasing our Customer Service Management Category Report, or diving deeper into an individual product. Arm yourself with real data so you can make better decisions with more confidence.

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Category Features
  • Agent Collaboration
  • |
  • Agent Scripting
  • |
  • Analytics and Reporting
  • |
  • Contact Center Integration
  • |
  • Customer Community Management
  • |
  • Customer Self Service Capabilities
  • |
  • Customer Service Knowledge Management
  • |
  • Customer Service Workflow Management
  • |
  • Intelligent Search
  • |
  • Mobile Customer Care
  • |
  • Multi Channel Support

Data Quadrant

The software experience is shaped by both the software and the relationship with the vendor. By comparing vendors across both we provide a comprehensive understanding of the product and help identify vendors that can deliver on both.


Data is displayed as of most recent Data Quadrant Awards date on January 31, 2019.

Sample Report

Category Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Individual Feature Evaluations
  • Emotional Connection to Products
Buy Now / $999

Sample Report

Customer Experience Report

A detailed and unique report across 5 emotional dimensions that capture a powerful indicator of overall user feeling toward the vendor and product.

  • Service Experience
  • Conflict Resolution
  • Negotiation and Contract
  • Strategy and Innovation
  • Product Impact
Buy Now / $999

Kayako

Kayako

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.

8.7

Composite Score

Composite
Score

+96

Emotional Footprint

Emotional
Footprint

91%

Likeliness to Recommend

Likeliness
to Recommend

17Reviews

QualityUnit

LiveAgent

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.

8.0

Composite Score

Composite
Score

+83

Emotional Footprint

Emotional
Footprint

83%

Likeliness to Recommend

Likeliness
to Recommend

data-quadrant-awards-badge2019
44Reviews

LiveChat

LiveChat

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

7.9

Composite Score

Composite
Score

+86

Emotional Footprint

Emotional
Footprint

77%

Likeliness to Recommend

Likeliness
to Recommend

data-quadrant-awards-badge2019
115Reviews

Zendesk

Zendesk Support

Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.

7.7

Composite Score

Composite
Score

+85

Emotional Footprint

Emotional
Footprint

74%

Likeliness to Recommend

Likeliness
to Recommend

data-quadrant-awards-badge2019
55Reviews

Microsoft

Microsoft Dynamics 365 for Customer Service

To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.

7.6

Composite Score

Composite
Score

+81

Emotional Footprint

Emotional
Footprint

76%

Likeliness to Recommend

Likeliness
to Recommend

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