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Customer service management (CSM) software supports an organization's interaction with current and potential customers. It uses data driven tools designed to help organizations drive sales and deliver exceptional customer experiences.
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SAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience – particularly SAP Service Cloud – the move expands the viability of SAP as an end-to-end technology partner for contact center and customer service enablement.
Freshworks recently published a study showing that only 12% of customer relationship management (CRM) users leverage an AI-based tool.
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
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SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
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Help Scout keeps your team on the same page and your customers happy with a host of features designed for managing email at scale.
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Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
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Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
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To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that’s powered by data and intelligence, and helps capture new business opportunities. That’s Microsoft Dynamics 365.
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Service Cloud customer service software gives you faster, smarter customer support.
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Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.
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Issuetrak streamlines all of your customer support operations, helping you confidently manage the people and processes that ensure your customers stay satisfied.
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TeamSupport customer support software works the way your customer support team needs it to. It's easy to install, convenient to scale as your business grows, and offers the security and control required to create smooth and uninterrupted performance. From cross-department collaboration to the ability to monitor and analyze the performance of your service reps - our customer service software provides all the tools necessary to create a solution that works the way YOU do!
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Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience.
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IBM Case Manager is a platform that simplifies designing and deploying customized case management solutions that enhance your capacity to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.
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The Conversational Customer Service Platform. Deliver next-generation digital experiences with personalized conversations powered by AI. Helpshift enables you to provide real-time, conversational and messaging-based experiences across the customer journey. By harnessing the power of machine learning, AI, and chatbots, Helpshift enables your team to deliver dramatically better service at scale while improving efficiency and cost.
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Moxie enhances the customer journey on your site by leveraging the latest web technology, big data and predictive modeling to guide customers through the research, purchasing and support process. Moxie responds to customer intent and proactively engages your customers as they browse your site by – nudging them along – with relevant content and guided assistance throughout their digital journey
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Issue tracking, complaint management, CRM, time tracking,SLA compliance, process management, KM, and more—Tracker is a complete customer support solution that can be tailored to your specifications.
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A well managed customer help desk, field services team, and professional services program improves customer satisfaction. CustomerWise enables services teams to manage customer requests and work closely with sales and development teams to transform customer feedback into product/service improvements.
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Bloomfire gives customer service reps, clients, and partners immediate access to the documentation & answers they need to be successful. With Bloomfire, you can reduce time to resolution, increase customer satisfaction, and make your employees more efficient.
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New channels, devices, and products. Customers expect more – and they expect it now. With Pega, you deliver a satisfying, efficient, and accurate experience.
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Manage all your customer conversations in one place, no matter what the source - phone, web, email, text message, or social media, so sales and service reps can increase sales and offer fast, helpful customer service. Vocalcom cloud contact center provides agents the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents -- providing more satisfaction, better engagement and a faster resolution for your customers.
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Drive more appointments, calls, chats and sales with our leading customer engagement platform.
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Powerful program tracks customer support and service requests from start to finish. Drive customer satisfaction, improve service levels. Includes CRM and customer/account tracking capabilities to tie service/support with customer records. Can be linked to equipment and other databases. Many uses, with one sure to fit your needs!
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Collaboration and communication are key factors to business success in today's dynamic work environment. TeamHeadquarters work management suite provides your organization with the benefit to manage all of your work with ease! Simply manage all support requests, projects, service requests, and operational activities with a single unified system.
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Romulus powers communication, accountability, and better service for local governments.
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SAP Hybris Service Cloud allows your organization can give its customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey.
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Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.
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SAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience – particularly SAP Service Cloud – the move expands the viability of SAP as an end-to-end technology partner for contact center and customer service enablement.
Freshworks recently published a study showing that only 12% of customer relationship management (CRM) users leverage an AI-based tool.
Krow, a customer-centric professional services automation (PSA) solution, announced new features in its fall 2019 release, improving its customer experience and extending service delivery.
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