Conversation Intelligence
Top CTM Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

CTM (formerly CallTrackingMetrics) is a digital platform that uses call tracking intelligence to inform contact center automation - resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

8.3

Composite
Score

+79

Emotional
Footprint

68

Reviews

Best Alternatives and Competitors to CTM

Compare how CTM stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Gong.io

Gong

9.0

Composite
Score

+93

Emotional
Footprint

195

Reviews

Reviews Say

Compared to CTM, Gong is:

More Innovative

More Inspiring

More Efficient

Easier to Use

More Caring

More Reliable

Salesforce.com Inc

Salesforce Agentforce Sales

9.0

Composite
Score

+96

Emotional
Footprint

56

Reviews

Reviews Say

Compared to CTM, Salesforce Agentforce Sales is:

More Innovative

More Efficient

More Inspiring

More Transparent

Easier to Use

More Caring

Avoma

Avoma

8.7

Composite
Score

+89

Emotional
Footprint

40

Reviews

Reviews Say

Compared to CTM, Avoma is:

More Innovative

More Efficient

More Inspiring

Easier to Use

More Caring

Better at Support

ZoomInfo

Chorus by ZoomInfo

8.6

Composite
Score

+85

Emotional
Footprint

355

Reviews

Reviews Say

Compared to CTM, Chorus by ZoomInfo is:

More Innovative

More Inspiring

More Efficient

Easier to Use

More Transparent

Easier to Implement

Salesloft

Salesloft

8.0

Composite
Score

+87

Emotional
Footprint

73

Reviews

Reviews Say

Compared to CTM, Salesloft is:

More Innovative

More Inspiring

More Reliable

Easier to Use

Better at Integrating

Harder to Implement

CallRail

CallRail

8.0

Composite
Score

+94

Emotional
Footprint

42

Reviews

Reviews Say

Compared to CTM, CallRail is:

More Efficient

More Inspiring

More Innovative

More Transparent

More Reliable

More Caring

Jiminny

Jiminny

8.0

Composite
Score

+94

Emotional
Footprint

35

Reviews

Reviews Say

Compared to CTM, Jiminny is:

More Inspiring

More Innovative

More Efficient

More Reliable

More Transparent

Worse at Training

Balto

Balto

7.8

Composite
Score

+94

Emotional
Footprint

24

Reviews

Reviews Say

Compared to CTM, Balto is:

More Inspiring

More Innovative

More Efficient

Easier to Customize

More Respectful

Better at Training

Clari

Clari Copilot

7.6

Composite
Score

+88

Emotional
Footprint

35

Reviews

Reviews Say

Compared to CTM, Clari Copilot is:

More Efficient

More Transparent

More Innovative

Better at Integrating

More Inspiring

Easier to Use

Mediafly

Mediafly

7.6

Composite
Score

+87

Emotional
Footprint

52

Reviews

Reviews Say

Compared to CTM, Mediafly is:

More Inspiring

More Innovative

More Transparent

Better at Integrating

Better at Training

More Respectful

Revenue.io

Revenue.io

7.6

Composite
Score

+84

Emotional
Footprint

35

Reviews

Reviews Say

Compared to CTM, Revenue.io is:

More Efficient

More Innovative

More Transparent

Easier to Use

Less Inspiring

Worse at Support

Invoca

Invoca

7.2

Composite
Score

+85

Emotional
Footprint

34

Reviews

Reviews Say

Compared to CTM, Invoca is:

More Innovative

More Transparent

Harder to Implement

Harder to Customize

Harder to Use

Worse at Training

Most Popular CTM Comparisons