Contact Center as a Service
Top Vonage Contact Center Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.

7.4

Composite Score

+89

Emotional Footprint

13

Reviews

Best Alternatives and Competitors to Vonage Contact Center

Compare how Vonage Contact Center stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

ComputerTalk incorporated

ice Contact Center​

8.8

Composite Score

+93

Emotional Footprint

12

Reviews

Reviews Say

Compared to Vonage Contact Center, ice Contact Center​ is:

Easier to Implement

Easier to Use

Better at Support

More Transparent

Better at Training

More Respectful

Call Center Studio

Call Center Studio

8.4

Composite Score

+89

Emotional Footprint

17

Reviews

Reviews Say

Compared to Vonage Contact Center, Call Center Studio is:

Better at Support

Easier to Implement

Easier to Use

Better at Training

Less Caring

Less Transparent

Five9

Five9 Virtual Contact Center

8.4

Composite Score

+91

Emotional Footprint

21

Reviews

Reviews Say

Compared to Vonage Contact Center, Five9 Virtual Contact Center is:

Easier to Implement

Better at Support

Better at Training

More Respectful

Easier to Use

Easier to Customize

Twilio

Twilio Flex

8.3

Composite Score

+88

Emotional Footprint

22

Reviews

Reviews Say

Compared to Vonage Contact Center, Twilio Flex is:

Easier to Use

Easier to Implement

More Respectful

Better at Support

Better at Integrating

Less Reliable

Avaya

Avaya OneCloud

8.2

Composite Score

+87

Emotional Footprint

40

Reviews

Reviews Say

Compared to Vonage Contact Center, Avaya OneCloud is:

Easier to Implement

Easier to Use

Better at Support

Better at Training

Less Caring

Less Reliable

Genesys

Genesys Cloud CX

8.2

Composite Score

+80

Emotional Footprint

32

Reviews

Reviews Say

Compared to Vonage Contact Center, Genesys Cloud CX is:

Easier to Implement

Easier to Use

Better at Training

Less Inspiring

Less Caring

Less Efficient

NICE Ltd

NICE

8.2

Composite Score

+76

Emotional Footprint

43

Reviews

Reviews Say

Compared to Vonage Contact Center, NICE is:

Easier to Implement

Less Reliable

Less Inspiring

Less Innovative

Less Caring

Less Efficient

CloudTalk

CloudTalk

8.0

Composite Score

+82

Emotional Footprint

11

Reviews

Reviews Say

Compared to Vonage Contact Center, CloudTalk is:

Easier to Implement

Better at Support

More Respectful

Better at Integrating

Less Reliable

Less Inspiring

Aircall Inc

Aircall

7.9

Composite Score

+75

Emotional Footprint

16

Reviews

Reviews Say

Compared to Vonage Contact Center, Aircall is:

Easier to Implement

Easier to Use

Less Efficient

Less Inspiring

Less Innovative

Less Caring

Zendesk

Zendesk Talk

7.8

Composite Score

+74

Emotional Footprint

21

Reviews

Reviews Say

Compared to Vonage Contact Center, Zendesk Talk is:

Easier to Implement

Easier to Use

Less Caring

Less Innovative

Less Reliable

Less Inspiring

Talkdesk, Inc

Talkdesk CX Cloud

7.8

Composite Score

+75

Emotional Footprint

30

Reviews

Reviews Say

Compared to Vonage Contact Center, Talkdesk CX Cloud is:

Easier to Use

Less Innovative

Less Caring

Less Reliable

Less Efficient

Less Transparent

Cisco Systems

Cisco Webex Contact Center

7.8

Composite Score

+80

Emotional Footprint

127

Reviews

Reviews Say

Compared to Vonage Contact Center, Cisco Webex Contact Center is:

Easier to Implement

Less Inspiring

Less Transparent

Less Reliable

Less Efficient

Less Caring

Aspect Software Inc

Alvaria Cloud

7.4

Composite Score

+78

Emotional Footprint

24

Reviews

Reviews Say

Compared to Vonage Contact Center, Alvaria Cloud is:

Easier to Implement

Easier to Use

Better at Support

Better at Training

Less Reliable

Less Caring

RingCentral, Inc

RingCentral Contact Center

7.4

Composite Score

+70

Emotional Footprint

11

Reviews

Reviews Say

Compared to Vonage Contact Center, RingCentral Contact Center is:

Easier to Implement

Less Reliable

Less Caring

Less Inspiring

Less Innovative

Less Efficient

Evolve IP, LLC.

Evolve IP CCaaS

7.1

Composite Score

+73

Emotional Footprint

16

Reviews

Reviews Say

Compared to Vonage Contact Center, Evolve IP CCaaS is:

Easier to Implement

Easier to Use

Less Inspiring

Less Innovative

Less Caring

Less Reliable