Top Freshchat Alternatives and Competitors
Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.
Freshchat, a modern live chat software, by Freshworks, is built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, responses to visitors’ questions are smarter and faster.
Common Features
Scheduled Availability | Voice or Text Input | Wayfinding | Natural Language Processing | Application Programming Interface | Leads Generation | Integration With CRM | Workflow Processing | Personalized Service | Learning and Adaptability | Knowledgebase | Multi-channel | Translation
7.7
Composite
Score
+84
Emotional
Footprint
22
Reviews
Best Alternatives and Competitors to Freshchat
Compare how Freshchat stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.
Intercom
Intercom
9.1
Composite
Score
+96
Emotional
Footprint
92
Reviews
Reviews Say
Compared to Freshchat, Intercom is:
More Inspiring
More Efficient
Easier to Customize
Easier to Use
More Respectful
More Reliable
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Tidio
Tidio
9.0
Composite
Score
+97
Emotional
Footprint
47
Reviews
Reviews Say
Compared to Freshchat, Tidio is:
More Inspiring
More Efficient
More Reliable
Easier to Customize
More Transparent
Easier to Implement
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Drift
Drift Conversation Cloud
8.8
Composite
Score
+94
Emotional
Footprint
47
Reviews
Reviews Say
Compared to Freshchat, Drift Conversation Cloud is:
More Inspiring
More Efficient
More Respectful
Easier to Customize
More Reliable
Easier to Use
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
ManyChat
ManyChat
8.4
Composite
Score
+86
Emotional
Footprint
33
Reviews
Reviews Say
Compared to Freshchat, ManyChat is:
More Inspiring
Easier to Customize
More Reliable
Easier to Use
Easier to Implement
Less Innovative
Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.
LiveChat
LiveChat ChatBot
8.1
Composite
Score
+77
Emotional
Footprint
113
Reviews
Reviews Say
Compared to Freshchat, LiveChat ChatBot is:
More Inspiring
Easier to Customize
Less Innovative
Less Caring
Less Transparent
Less Reliable
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Dialogflow
8.1
Composite
Score
+94
Emotional
Footprint
33
Reviews
Reviews Say
Compared to Freshchat, Dialogflow is:
More Inspiring
More Efficient
More Reliable
More Respectful
Easier to Implement
Easier to Customize
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.
Birdeye
Birdeye
8.1
Composite
Score
+95
Emotional
Footprint
31
Reviews
Reviews Say
Compared to Freshchat, Birdeye is:
More Inspiring
More Efficient
Easier to Use
More Reliable
Easier to Customize
More Respectful
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
LAIYE
Laiye Chatbot
8.0
Composite
Score
+98
Emotional
Footprint
31
Reviews
Reviews Say
Compared to Freshchat, Laiye Chatbot is:
More Inspiring
More Efficient
More Transparent
More Reliable
Easier to Customize
Better at Support
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
HubSpot
Hubspot Live Chat
7.9
Composite
Score
+91
Emotional
Footprint
17
Reviews
Reviews Say
Compared to Freshchat, Hubspot Live Chat is:
More Inspiring
More Reliable
More Efficient
Less Caring
Worse at Integrating
Less Innovative
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Landbot
Landbot
7.8
Composite
Score
+94
Emotional
Footprint
11
Reviews
Reviews Say
Compared to Freshchat, Landbot is:
More Inspiring
Easier to Customize
More Reliable
More Respectful
Easier to Implement
Worse at Support
Engage leads, capture data and personalize client journeys in real-time.
Chatfuel
Chatfuel
7.3
Composite
Score
+77
Emotional
Footprint
11
Reviews
Reviews Say
Compared to Freshchat, Chatfuel is:
More Inspiring
Less Transparent
Less Respectful
Less Caring
Worse at Training
Worse at Support
The leading no-code chatbot platform for Facebook, Instagram, and Messenger
Moveworks
Moveworks
7.0
Composite
Score
+67
Emotional
Footprint
11
Reviews
Reviews Say
Compared to Freshchat, Moveworks is:
Less Reliable
Less Innovative
Less Efficient
Harder to Customize
Worse at Integrating
Harder to Implement
Deliver instant help to your employees with Moveworks, the AI platform that automates support at work. Learn how Moveworks lets you focus on what matters.
LivePerson
LivePerson Conversational Cloud
7.0
Composite
Score
+72
Emotional
Footprint
28
Reviews
Reviews Say
Compared to Freshchat, LivePerson Conversational Cloud is:
More Inspiring
Less Innovative
Less Caring
Worse at Training
Less Transparent
Less Efficient
Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.