Unified Communications as a Service
Top Avaya Infinity Platform Alternatives and Competitors

Looking to upgrade or change your solution? Take away the guesswork and stay informed with end user feedback to identify and select the solution that best matches your needs.

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

7.6

Composite
Score

+87

Emotional
Footprint

74

Reviews

Best Alternatives and Competitors to Avaya Infinity Platform

Compare how Avaya Infinity Platform stacks up to the competition in the areas that matter most to real users to short list options that will best fit your business needs.

Zoom Video Communications, Inc.

Zoom Workplace

8.9

Composite
Score

+93

Emotional
Footprint

171

Reviews

Reviews Say

Compared to Avaya Infinity Platform, Zoom Workplace is:

More Efficient

More Inspiring

More Respectful

More Innovative

More Reliable

Worse at Integrating

Microsoft Corporation

Microsoft Teams

8.9

Composite
Score

+91

Emotional
Footprint

1122

Reviews

Reviews Say

Compared to Avaya Infinity Platform, Microsoft Teams is:

More Efficient

More Inspiring

More Respectful

More Innovative

Worse at Support

Harder to Customize

Google

Google Workspace

8.8

Composite
Score

+93

Emotional
Footprint

165

Reviews

Reviews Say

Compared to Avaya Infinity Platform, Google Workspace is:

More Efficient

More Inspiring

More Respectful

More Transparent

More Reliable

Worse at Support

Zoho

Zoho Cliq

8.8

Composite
Score

+93

Emotional
Footprint

77

Reviews

Reviews Say

Compared to Avaya Infinity Platform, Zoho Cliq is:

More Efficient

More Inspiring

More Innovative

Worse at Training

Harder to Use

Worse at Support

Vonage

Vonage Business Communications

8.4

Composite
Score

+95

Emotional
Footprint

48

Reviews

Reviews Say

Compared to Avaya Infinity Platform, Vonage Business Communications is:

More Efficient

More Respectful

More Inspiring

More Transparent

More Caring

Worse at Training

Cisco Systems

Cisco Webex

8.2

Composite
Score

+90

Emotional
Footprint

223

Reviews

Reviews Say

Compared to Avaya Infinity Platform, Cisco Webex is:

More Efficient

More Respectful

More Inspiring

More Innovative

Worse at Support

Harder to Customize

Dialpad

Dialpad Connect

8.1

Composite
Score

+93

Emotional
Footprint

54

Reviews

Reviews Say

Compared to Avaya Infinity Platform, Dialpad Connect is:

More Efficient

More Inspiring

More Respectful

More Reliable

More Transparent

Easier to Implement

Nextiva

NextivaONE

8.1

Composite
Score

+88

Emotional
Footprint

37

Reviews

Reviews Say

Compared to Avaya Infinity Platform, NextivaONE is:

More Respectful

More Efficient

Harder to Use

Worse at Integrating

Less Transparent

Less Innovative

GoTo

GoToConnect

7.7

Composite
Score

+91

Emotional
Footprint

41

Reviews

Reviews Say

Compared to Avaya Infinity Platform, GoToConnect is:

More Efficient

More Respectful

More Caring

More Reliable

Easier to Implement

Harder to Use

8x8

8x8 Work

7.6

Composite
Score

+85

Emotional
Footprint

42

Reviews

Reviews Say

Compared to Avaya Infinity Platform, 8x8 Work is:

More Efficient

More Respectful

Less Transparent

Worse at Support

Worse at Integrating

Harder to Use

RingCentral

RingEX

7.6

Composite
Score

+89

Emotional
Footprint

69

Reviews

Reviews Say

Compared to Avaya Infinity Platform, RingEX is:

More Respectful

More Efficient

More Transparent

Worse at Support

Worse at Integrating

Less Inspiring

LevelBlue

AT&T Office@Hand

5.8

Composite
Score

+56

Emotional
Footprint

49

Reviews

Reviews Say

Compared to Avaya Infinity Platform, AT&T Office@Hand is:

Less Caring

Less Transparent

Less Efficient

Less Respectful

Worse at Support

Harder to Customize

Most Popular Avaya Infinity Platform Comparisons