Emotional Footprint Awards 2025
Desktop as a Service
SoftwareReviews names Omnissa Horizon, Amazon WorkSpaces, and Azure Virtual Desktop as Desktop as a Service Emotional Footprint Award Winners.
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Desktop as a Service
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Amazon
Amazon WorkSpaces
Amazon WorkSpaces is a managed, secure cloud desktop service. Amazon WorkSpaces can provision either Windows or Linux desktops in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe. Amazon WorkSpaces helps eliminate the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI), which helps simplify your desktop delivery strategy.
8.5
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Microsoft Corporation
Azure Virtual Desktop
Windows Virtual Desktop is a comprehensive desktop and app virtualization service running in the cloud. It’s the only virtual desktop infrastructure (VDI) that delivers simplified management, multi-session Windows 10, optimizations for Office 365 ProPlus, and support for Remote Desktop Services (RDS) environments. Deploy and scale your Windows desktops and apps on Azure in minutes, and get built-in security and compliance features.
8.5
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Omnissa
Omnissa Horizon
Elevate the digital workspace experience with efficient and highly secure delivery of virtual desktops and apps from on-premises to the cloud.
8.4
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
Cloudalize
Cloudalize Cloud Workstation
Cloudalize’s GPU-powered virtual desktops bring instant flexibility, mobility, speed of execution and ease of use to engineers, designers, architects, gamers and other computing-heavy users thanks to its Desktop-as-a-Service Platform MyGDaaS. Cloudalize creates vast new markets and a valuable distribution channel for GPU-intensive applications by turning any browser-enabled and internet-connected device into a powerful graphics workstation.
7.6
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Nutanix
Nutanix Frame
Nutanix Frame enables customers to quickly and securely provision access to apps, desktops, and data to users on any device with a browser from anywhere. Explore our cloud desktop service.
7.6
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Citrix
Citrix DaaS
Create the most empowering employee experience possible. Across every device. On any network. Employees get the same secure, virtual experience across operating systems. You manage it all in a single console.
7.4
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
V2 Cloud
V2 Cloud
A fully customizable cloud desktop for businesses of all sizes.
7.3
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Xtium
XTIUM DaaS
Desktop as a Service (DaaS) frees businesses from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PCs by providing an untethered “virtual” workspace that can be accessed from anywhere, at any time, on nearly any device. Moreover, customers and end users can control their DaaS environment via a self-service web portal.
7.1
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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