Emotional Footprint Awards 2024
eDiscovery
SoftwareReviews names RelativityOne, Nuix Discover, and Everlaw as eDiscovery Emotional Footprint Award Winners.
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eDiscovery
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Relativity
RelativityOne
Relativity brings the entire e-discovery process together in one extensible platform, connected to your organization’s most sensitive data—and supported by the community of experts you need to untangle it all. With the latest in advanced searching and analytics, machine learning, and visualizations all built in, Relativity is your complete platform for organizing data, discovering the truth, and acting on it.
8.0
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Nuix Pty Ltd
Nuix Discover
Nuix Discover gives you end-to-end eDiscovery firepower from collections to the courtroom so you can get to the truth faster. You get all the benefits of the world’s best processing, everyday analytics, and smart review in a single platform. Backed by innovative, integrated customer success programs, Nuix Discover is the trusted choice for organizations worldwide. Deploy it on-premise, in the cloud, or anything in between.
7.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Everlaw
Everlaw
Everlaw combines speed, security, and ease-of-use into a comprehensive solution that unlocks the collaborative power of teams to investigate issues more thoroughly, uncover truth more quickly, and present their findings more clearly. A modern approach to ediscovery that enables teams to quickly and easily discover relevant information, reveal details hidden in huge document troves, and collaboratively act on the information.
7.7
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Other Evaluated Vendors
Epiq
Epiq Discovery
Epiq Discovery is a cloud-based, end-to-end eDiscovery and investigations platform with a pioneering interface that maximizes user experience. Epiq Discovery delivers large-scale collection and processing, early case assessment, analysis, review, and production. Epiq Discovery is simple and easy to use. It fulfills rigorous legal team requirements, including those needed for internal investigations, DSARs, International Trade Commission responses, subpoena responses, and other legal, compliance, and HR matters.
7.5
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Commvault Systems
Commvault Cloud Compliance
Commvault® software creates a unified virtual repository that allows you to transform tactical backup and archiving operations into a strategic, low-TCO solution that facilitates litigation readiness, regulatory compliance and risk management. Proactive preservation and management integrated with your data protection solutions is a unique and effective approach to improving information governance and accelerating eDiscovery and investigations.
7.4
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
OpenText Corporation
OpenText eDiscovery and Investigations
Reduce risks & costs by empowering your legal teams with access to electronic stored information (ESI) using OpenText eDiscovery software solutions.
7.4
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Exterro Inc
Exterro E-Discovery
The Exterro Platform is a single, natively built, fully integrated solution that unifies all of Exterro's E-Discovery and Information Governance products. Further, it includes our integration hub, which connects to the industry's broadest range of 3rd party tools, system applications, and data sources, orchestrating processes across applications and minimizing your cost of ownership.
6.9
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
IBM
IBM StoredIQ Suite
IBM® StoredIQ® eDiscovery is a user application that helps legal users during the initial phases of the eDiscovery process. By helping you to capture needed electronic data, you can use IBM StoredIQ eDiscovery to communicate easily with other users about the status and review process of work that is being done. IBM StoredIQ eDiscovery does not drive the eDiscovery process, but instead helps legal users to control and communicate those processes more effectively
6.4
CX Score
CX
Score
+68
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
