Emotional Footprint Awards 2024
Data Archiving
SoftwareReviews names Google Vault and Bloomberg Vault as Data Archiving Emotional Footprint Award Winners.
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Data Archiving
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Google Vault
Manage, retain, search and export your organization’s email and on-the-record chats.
8.7
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Bloomberg L.P.
Bloomberg Vault
Bloomberg Vault is an integrated compliance and surveillance solution designed to help global financial services firms meet their regulatory obligations and business standards. Vault enables firms to capture, control, archive, reconstruct, and analyze their e-communication, trade, and voice data across the entire trading life cycle on a real time or historic basis.
8.3
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Other Evaluated Vendors
Dell Technologies
Dell Data Protection Suite for Archive
Dell EMC Data Protection Suite for Archive enables organizations to efficiently capture, index, store, manage, retrieve and dispose both structured and unstructured data to meet enterprise needs. It provides seamless access to archive content from email, file, and Microsoft SharePoint. It ultimately helps companies reduce IT, operational, and labor costs, as well as meet both corporate management and regulatory requirements needs.
7.8
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Proofpoint
Proofpoint Archive
Legal and compliance pressures are evolving in the face of today’s data growth. That’s why you need a new approach to your data archiving challenges. Enterprise Archive is a proven, next-generation data archive solution that leverages cloud intelligence for deep insight into your data to reduce cost, complexity, and risk.
7.8
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Exchange Online Archiving
Solve archiving, compliance, regulatory, and eDiscovery challenges. Hosted on Microsoft globally redundant servers, with IT-level phone support 24 hours a day, seven days a week, Exchange Online Archiving is compatible with Exchange Server 2019, 2016, 2013, and 2010. It’s also available as an add-on service for mailboxes that are hosted online.
7.8
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Veritas
Veritas Enterprise Vault
Veritas Alta Archiving helps you better control and manage what information you retain while also supervising and searching the archive more efficiently.
7.1
CX Score
CX
Score
+72
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
