Emotional Footprint Awards 2024
Application Performance Management - Enterprise
SoftwareReviews names Dynatrace, ManageEngine Applications Manager, New Relic, and eG Enterprise as Application Performance Management - Enterprise Emotional Footprint Award Winners.
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Application Performance Management - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Dynatrace
Dynatrace
The Dynatrace software intelligence platform monitors web scale application environments down to each individual transaction—with no gaps or blind spots—including front end, application performance, infrastructure, containers, and cloud.
9.4
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
eG Innovations
eG Enterprise
eG Enterprise is a total performance management solution that provides automated monitoring, diagnosis, and reporting to troubleshoot application slowdowns, user experience issues, network outages, virtualization bottlenecks, server failures, storage hotspots, and more. eG Enterprise uses a combination of agent-based and agentless approach to monitor the health and performance of the entire IT infrastructure from application code to bare metal across physical, virtual and cloud, and hybrid IT environments
9.2
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
ManageEngine
ManageEngine Applications Manager
ManageEngine Applications Manager provides deep-dive application performance monitoring with byte-code instrumentation, infrastructure monitoring, and digital experience monitoring from a single console. This allows IT teams to gain holistic visibility into transactions, isolate real-time issues, and deliver flawless end user experiences.
9.1
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
New Relic, Inc.
New Relic
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
9.0
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
Cisco Systems
AppDynamics
AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.
8.9
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Azure Monitor
Collect, analyse and act on telemetry data from your Azure and on-premises environments. Azure Monitor helps you maximise performance and availability of your applications and proactively identify problems in seconds.
8.9
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
IBM
Instana
Monitor any application, service, or request with Instana Application Performance Monitoring.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Netreo
Stackify Retrace
Stackify APM+ moves beyond traditional APM solutions and gives you immediate, real-time code-level visibility allowing developers to easily identity top performance offenders and fix issues before they impact the business performance or customer satisfaction.
8.3
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Splunk
Splunk APM
Splunk ITSI provides a view of the high-level health and performance of applications and services. It also lets you dive deeper in investigations to helps predict outages and find the root cause of a problem faster. With machine learning capabilities, you can detect patterns to help baseline and automatically adapt behaviors for better monitoring and incident prediction.
8.0
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
OpenText Corporation
OpenText APM
OpenText™ (formerly Micro Focus APM) Application Performance Management (APM) Solutions allow you to isolate problems real-time for all of your applications whether on-premise, cloud, or mobile. OpenText APM Solutions are also available with a flexible delivery model to best fit your needs. Choose from any combination of on-premise, SaaS, or hybrid to suit your existing platform and business model.
7.7
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
SolarWinds
SolarWinds AppOptics
Solarwinds AppOptics provides real-time visibility into any application by collecting both high-fidelity metrics and detailed transaction traces.
6.9
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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