Emotional Footprint Awards 2023
Security Orchestration, Automation, and Response
SoftwareReviews names Swimlane Turbine, Tines, Splunk SOAR, and Cortex XSOAR as Security Orchestration, Automation, and Response Emotional Footprint Award Winners.
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Security Orchestration, Automation, and Response
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Tines Security Services Ltd
Tines
Tines is an automation platform designed to allow anyone to connect their technology stack and automate any repetitive manual task, regardless of complexity. No integrations, apps, plugins, or custom code required.
8.6
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Splunk
Splunk SOAR
Splunk SOAR (formerly Splunk Phantom) combines security infrastructure orchestration, playbook automation and case management capabilities to streamline your team, processes and tools.
8.5
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Palo Alto Networks
Cortex XSOAR
Cortex XSOAR is a comprehensive security orchestration, automation and response (SOAR) platform that unifies case management, automation, real-time collaboration, and threat intelligence management to serve security teams across the incident lifecycle.
8.5
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Swimlane
Swimlane Turbine
Swimlane Turbine is a breakthrough low-code security automation platform that combines human and machine intelligence to serve as your system of record for security. The Turbine platform strikes the balance of approachable enough for security pro’s without coding experience, but robust enough to solve any security automation use case with ease. Turbine will improve key metrics and help to mature your overall security posture.
8.4
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Other Evaluated Vendors
Fortinet
FortiSOAR
Integrated into the Fortinet Security Fabric, FortiSOAR security orchestration, automation and response (SOAR) remedies some of the biggest challenges facing cybersecurity teams today. Allowing security operation center (SOC) teams to create a custom automated framework that pulls together all of their organization's tools unifies operations, eliminating alert fatigue and reducing context switching. This allows enterprises to not only adapt, but also optimize their security process.
8.1
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
IBM
IBM Security QRadar SOAR
IBM Resilient Security Orchestration, Automation and Response (SOAR) Platform (Formerly IBM Resilient SOAR) is the leading platform for orchestrating and automating incident response processes. IBM Resilient SOAR Platform quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.
7.9
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Chronicle SOAR
Chronicle’s cloud-native security, orchestration, automation and response (SOAR) product (formerly Siemplify) empowers security teams to respond to cyber threats in minutes - not hours or days. Chronicle SOAR fuses a unique threat-centric approach, powerful yet simple playbook automation, and context-rich investigation to free up valuable time and ensure every security team member is informed, productive and effective.
7.8
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Sumo Logic
Sumo Logic Cloud SOAR
Cloud SOAR (Formerly IncMan SOAR) improves incident response time with flexible workflow automation across tools and teams. Machine learning distinguishes real threats from false positives to reduce alert fatigue.
7.8
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
LogPoint
LogPoint SOAR
LogPoint SOAR is an innovative security orchestration, automation, and response (SOAR) solution that brings cybersecurity efficiency and effectiveness to businesses of all sizes.
7.1
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
