Emotional Footprint Awards 2023
Enterprise Mobile Management
SoftwareReviews names FileWave Mobile Device Management, Miradore, and Cisco Meraki as Enterprise Mobile Management Emotional Footprint Award Winners.
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Enterprise Mobile Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
FileWave
FileWave Mobile Device Management
FileWave provides an all-in-one multi-platform device management solution that enables IT teams to efficiently manage their organization’s diverse and growing population of users, device, and content across macOS, iOS, Windows, Chrome OS, and Android. FileWave’s cutting-edge SAAS solution enables you to update your devices remotely. Plus, you can pack and distribute content effortlessly from one convenient platform.
9.4
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Cisco Systems
Cisco Meraki
Empower your teams with intuitive experiences and scale operations with ease. Our cloud-managed network makes it a snap.
9.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Miradore
Miradore
Miradore is a cloud-based MDM platform that enables you to manage Android, Apple, and Windows devices smarter. With Miradore, you can stay up to date with your device fleet, automate device management across multiple operating systems, distribute business-critical apps, secure your company data, and provide remote support to your device users. Miradore has all the powerful features for efficient Android, Apple, and Windows management in a single, easy-to-use platform that scales to your needs.
8.9
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Other Evaluated Vendors
Sophos
Sophos Mobile
Sophos Mobile Control manages and secures mobile devices, content, and applications with a user-centric approach that delivers the simplest experience for administrators and users.
8.9
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Jamf
Jamf Pro
For Mac, iPad or iPhone, use Jamf Pro to automatically enroll devices into management, distribute apps and content, enforce security settings, and manage configurations: all over-the-air. Whether you want to fully provision your devices in IT or allow your end users to set it up on their own and access approved resources Self Service, Jamf Pro can make it simple and sustainable.
8.8
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Intune
Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data.
8.8
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Hexnode
Hexnode MDM
Mobile Device Management solution from Hexnode helps companies get the most out of Enterprise Mobility. With a user-centric approach, the management process is streamlined throughout the entire device life cycle – from enrollment up until the device retirement.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Kaspersky
Kaspersky Security for Mobile
Kaspersky Security for Mobile is a Mobile Threat Defense (MTD) and Mobile Threat Management (MTM) solution that helps businesses increase productivity and efficiency by ensuring staff can perform mobile tasks safely and securely – wherever they are. It combines industry-leading anti-malware, with anti-spam, web application and device controls as well as anti-theft features – all managed from a centralized, single control point, for maximum efficiency and ease of use. Kaspersky Security for Mobile is a standalone, targeted solution is designed for companies that rely on mobile workers or use alternative solutions for desktop protection.
8.6
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
VMware, Inc.
VMware Workspace ONE
VMware Workspace ONE is an intelligence-driven digital workspace platform that enables you to simply and securely deliver and manage any app on any device, anywhere.
8.4
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Ivanti
Ivanti Neurons for MDM
Ivanti Neurons for MDM enables secure access to data and apps on any device across your Everywhere Workplace.
8.2
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Scalefusion
Scalefusion
Scalefusion (Formerly MobiLock Pro) is an industry-leading Mobile Device Management Solution that allows organizations to secure and manage employee-owned (BYOD) and company-owned devices. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with Scalefusion InterOps.
7.4
CX Score
CX
Score
+69
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Citrix Systems
Citrix Endpoint Management
XenMobile delivers mobile device management (MDM), mobile application management (MAM) and enterprise-grade productivity apps in one comprehensive solution. XenMobile enhances the user experience on BYO or corporate devices without compromising security.
7.3
CX Score
CX
Score
+65
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
AT&T Inc.
AT&T Business Mobility-as-a-Service
Control, maintain, and protect your mobile devices, applications, and services. Improve productivity. And meet your growing employee demands for anytime, anywhere access to information and service—with AT&T Enterprise Mobility Management.
7.2
CX Score
CX
Score
+68
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
BlackBerry Limited
BlackBerry Enterprise Mobility Management
Unparalleled security, scalability and lowest total cost of ownership enable breakthrough mobile possibilities.
6.9
CX Score
CX
Score
+60
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
IBM
IBM Security MaaS360
Transform how IT protects laptops, desktops, smartphones, tablets, wearables and the Internet of Things (IoT) while ensuring a great user experience. IBM Security MaaS360 protects devices, apps, content and data so you can rapidly scale your remote workforce and bring-your-own-device (BYOD) initiatives, helping you build a zero trust strategy with modern device management. And, you can take advantage of contextual analytics from artificial intelligence (AI) for actionable insights.
6.6
CX Score
CX
Score
+59
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
