Emotional Footprint Awards 2023
Data Center Automation
SoftwareReviews names Red Hat Ansible Automation Platform and Data Center Automation as Data Center Automation Emotional Footprint Award Winners.
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Data Center Automation
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Red Hat
Red Hat Ansible Automation Platform
Red Hat® Ansible® Automation is automation software powered by Red Hat Ansible Engine—an execution engine with hundreds of modules that can automate all aspects of IT environments and processes—and Red Hat Ansible Tower—a management interface that can integrate with other services.
8.2
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
OpenText Corporation
Data Center Automation
Accelerate identification, prioritization, and remediation of noncompliant configurations and exposures through automation—on prem or SaaS.
8.1
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
Microsoft Corporation
Microsoft Systems Center Operations Manager
Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
7.8
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Cisco Systems
CISCO Data Center Automation
Cisco provides automation modules that allow for assimilation at a pace that is comfortable for your organization. Start with infrastructure automation, and when you're ready, expand your capabilities to enterprise and hybrid cloud or application automation. All modules work together and are operated using a common interface, which simplifies service lifecycle management. You can trust Cisco for data center automation that gets your business where it needs to be, as fast as it needs to be there.
7.7
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
ConnectWise
ConnectWise Automate
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
7.6
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
VMware, Inc.
VMware Aria Automation
VMware Aria Automation (formerly vRealize Automation) automates the delivery of IT services, and enables IT to embed automation and policies within blueprints including network and security services, accelerating the delivery of production-ready infrastructure.
7.4
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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