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Emotional Footprint Awards 2023

Business Instant Messaging - Midmarket


SoftwareReviews names Hive, Mattermost, and Flock as Business Instant Messaging - Midmarket Emotional Footprint Award Winners.


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Business Instant Messaging - Midmarket

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Flock

Flock

Flock developed and marketed the only web browser designed to enhance the active online social user’s experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.

9.5

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
33Reviews

Hive

Hive

Hive is the new platform for organizing your company's work. Every team should have a simple way to track who is working on what, and leaders should have a clear view of progress. Hive integrates with over 1,000 popular tools, like Slack, Google Apps, Salesforce, Mailchimp and WordPress. It also supports integrations for files from Box, Google Drive and Dropbox.

9.5

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
66Reviews

Mattermost Inc

Mattermost

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 97% Positive
Badge Winner
24Reviews

Other Evaluated Vendors


Facebook

Workplace from Meta

Workplace is a communication tool that connects everyone in your company, even if they’re working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

9.1

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

1% Negative 96% Positive
50Reviews

Zoho

Zoho Cliq

Zoho Cliq simplifies your team communication with organized conversations, information that's easy to find and by connecting to the tools you love.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 92% Positive
37Reviews

Salesforce.com Inc

Salesforce Chatter

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

8.7

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 92% Positive
30Reviews

Unify

Circuit

Circuit is everything your teams need to communicate in a single app. It’s voice, video, screen share, chat, and file sharing. It’s collaboration made simple. Circuit improves teamwork by combining audio, video and screen-share with persistent messaging and content sharing in a single experience.

8.3

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 89% Positive
21Reviews

For the full list of vendors in this space, click here.

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