Emotional Footprint Awards 2022
Web and Video Conferencing - Midmarket
SoftwareReviews names iotum’s Cloud Communication Platform, GlobalMeet Collaboration, and Google Business Hangouts as Web and Video Conferencing - Midmarket Emotional Footprint Award Winners.
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Web and Video Conferencing - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
iotum Inc
iotum’s Cloud Communication Platform
iotum is a leader in audio and video solutidon committed to building cutting-edge products and services that enhance remote collaboration and communication for organizations across the globe. The iotum platform is built to be easily whitelabeled and integrate into your existing offereiong or website to optimizr your user experience. Engage with your audience in real-time, on any platform, from anywhere, through the addition of video, voice, messaging and streaming with iotum’s Cloud Communcation Platform.
9.5
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
Google Business Hangouts
Business Hangouts is a Webinar, Video Conference and Web Conference platform for Google G Suite with more than 2 million users from its inception. It is a tool for online meetings and Virtual Events.
9.3
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Premiere Global Services, Inc.
GlobalMeet Collaboration
GlobalMeet® provides a reliable, high quality video web conferencing service that enables businesses to collaborate across the globe. GlobalMeet’s mobile and desktop applications have flexible connection options to make it easy to start and join meetings, regardless of location.
9.2
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
NTT Ltd.
NTT Collaboration & CX
NTT, (formerly Arkadin Anywhere) helps share information seamlessly easier and faster for more productive meetings. Fully integrated with video and hybrid audio, so you can see who you are speaking to and join a meeting either by phone or computer. Transform your customer experience and deliver value at every touchpoint to create differentiated, personalized and hyper-automated experiences.
8.9
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Whereby
Whereby
Join the teams across all industries who are holding secure and efficient meetings from their browser with Whereby.
8.8
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Intermedia, Inc.
AnyMeeting Video Conferencing
Whether with colleagues, clients or prospects, use AnyMeeting video conferencing for that more personal and powerful connection. That will translate to higher engagement, higher productivity and higher sales versus travel or traditional phone conferencing.
8.8
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Lifesize Inc
Lifesize Meeting Solutions
Connect and meet with anyone, anywhere from any device with stunning quality and end-to-end encryption.
8.7
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Livestorm
Livestorm
Livestorm is the end-to-end video engagement platform enabling organizations to create on-demand, live, or pre-recorded events at scale—from your browser. Our solution supports all the workflows around a video engagement; including landing pages, registration, email follow-ups, and sharing video recordings. Powerful end-to-end analytics helps you track and measure audience engagement. Seamless integration with tools like Pipedrive and Intercom helps you manage all of your insights in one place.
8.6
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Amazon.com
Amazon Chime
Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.
8.1
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
