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Emotional Footprint Awards 2022

AP Automation


SoftwareReviews names Sage Intacct and Concur Invoice as AP Automation Emotional Footprint Award Winners.


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AP Automation

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Sage Group

Sage Intacct

Sage Intacct helps organizations thrive in today’s ever-changing, digital world with seamlessly connected solutions across accounting & ERP, planning, analytics, and payroll. Get instant insights to make data-driven decisions, using up-to-the-minute, multi-dimensional reporting and dashboards and plug-and-play advanced analytics. Armed with insights and more time for strategy, you can focus on growing your business and people.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 97% Positive
Badge Winner
22Reviews

Concur Technologies

Concur Invoice

Automate AP management to be more efficient, increase profitability, and get more visibility into spending. Vendor payments can impact profitability just as much as revenue. Yet, many businesses continue to use inefficient manual processes to manage AP. By automating invoice management, your business can get more visibility into spending, reduce tedious tasks, and improve your bottom line.

9.1

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

0% Negative 95% Positive
Badge Winner
14Reviews

Other Evaluated Vendors


Stampli

Stampli AP Automation

Stampli is an Accounts Payable Automation (AP Automation) software that centers communications on top of the invoice so that AP collaborates better with approvers, vendors, and anyone involved with purchases to quickly resolve issues and questions, resulting in 5x faster approvals. Automating accounts payable in this way gives users visibility into bill activities, statuses, and ownership with greater transparency and accountability. Audit-ready histories of approved bills are stored in the Stampli AP Automation system, and invoices can be downloaded anytime.

8.9

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

1% Negative 96% Positive
13Reviews

Esker

Esker Accounts Payable

Esker’s Accounts Payable automation software allows businesses to eliminate the pains of manual AP invoice processing thanks to AI-driven data capture, touchless processing and electronic workflow capabilities. The end result? A simpler, more efficient, and highly visible way to manage cash flow and generate new revenue.

8.9

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

0% Negative 94% Positive
10Reviews

Spendesk

Spendesk

Spendesk is an all-in-one spend management solution that delivers more control, visibility, and automation to today's finance teams. Combine spend approvals, virtual cards, physical cards, expense reimbursements, and invoice management into a single source of truth. With automated reconciliation processes and complete pre-spend control, finance teams are empowered to make smarter spending decisions.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 91% Positive
10Reviews

AvidXchange

AvidInvoice

AvidInvoice – AvidXchange's automated invoice management software powered by machine learning – streamlines your entire invoice process while matching your current approval workflows. With automated invoice processing powered by advanced machine learning, all your invoices can be automatically coded, assigned to the appropriate workflow, and routed electronically for approval – no matter how many you have.

8.9

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 95% Positive
13Reviews

Airbase Inc.

Airbase Platform

Airbase is a comprehensive spend management platform available to small and midsize companies. It brings three products into one system: all-inclusive accounts payable automation, software-enabled corporate cards, and simplified employee expense reimbursements. Airbase applies consistent and robust approval workflows across all products, it automates accounting, and provides real-time reporting for all non-payroll spend. Our innovative accounting and operational automation results in a faster close, better visibility, and true control over all spend.

8.8

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 93% Positive
11Reviews

Beanworks Solutions Inc

Beanworks Invoice Automation

Beanworks AP Automation empowers your accounting team by reducing data entry and approval follow-ups, making your accounts payable more cost-effective and less prone to errors. You can strengthen controls with workflows that automatically route purchase orders, invoices, expenses and payments for approval by the right team member at the right time. Instantly find any AP document with a flexible global search and seven years of digital storage.

8.3

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

2% Negative 89% Positive
12Reviews

MineralTree

MineralTree

MineralTree provides easy to use Accounts Payable (AP) and Payment Automation solutions for finance professionals. MineralTree streamlines AP, giving customers unparalleled visibility and significant cost savings in an affordable, integrated platform that is guaranteed secure. MineralTree can integrate with hundreds of the leading ERPs and Accounting Systems. Here are just a few of the many ERPs we support: Oracle NetSuite, Intuit Quickbooks, Xero, Microsoft Great Plains, and Sage Intacct.

8.2

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 89% Positive
10Reviews

Bill.com

Bill.com AP Automation

The intelligent way to create and pay bills, send invoices, and get paid. Get started with Bill.com.

8.1

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

6% Negative 84% Positive
20Reviews

Tipalti

Tipalti AP Automation

Tipalti AP Automation is a global payables automation solution to streamline all phases of the AP and payment management workflow in one holistic cloud platform. Tipalti makes it painless for accounts payable departments to manage their entire supplier payments operation. The solution addresses everything from supplier onboarding and vetting, to tax and regulatory compliance, invoice processing, payments to suppliers anywhere in the world in a wide range of payment methods and currencies, supplier payment status communications, to closing the loop with payment reconciliation and reporting.

7.0

CX Score

CX
Score

+65

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

7% Negative 72% Positive
15Reviews

For the full list of vendors in this space, click here.

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