Emotional Footprint Awards 2021

Governance, Risk and Compliance


SoftwareReviews names Onspring Governance, Risk & Compliance Suite and ZenGRC as Governance, Risk and Compliance Emotional Footprint Award Winners.


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Governance, Risk and Compliance

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Onspring Technologies

Onspring Governance, Risk & Compliance Suite

Flexible, cloud-based GRC platform from Onspring. Easily manage and share information, monitor processes in real time and create reports with improved efficiency and integrity, all within a no-code environment. Whether you’re leaving an existing platform or implementing GRC software for the first time, Onspring has the technology, transparency and service-minded approach you need to rapidly achieve your goals.

9.2

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
21Reviews

Reciprocity

ZenGRC

ZenGRC -- the first, easy-to-use, enterprise-grade information security solution for compliance and risk management -- offers businesses efficient control tracking, testing, and enforcement.

8.5

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

1% Negative 91% Positive
Badge Winner
16Reviews

Other Evaluated Vendors


SAP

SAP GRC

Adapt quickly to changes in the economy, technology, and regulations to strengthen your business with software for governance, risk, and compliance (GRC).

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

6% Negative 86% Positive
31Reviews

Oracle

Oracle GRC

Only Oracle Fusion Governance, Risk, and Compliance (GRC), a component of the Oracle Fusion Applications suite, provides a complete enterprise GRC platform that gives you the power to discover, manage and enforce.

8.0

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

3% Negative 86% Positive
41Reviews

NAVEX Global (formerly LockPath)

Lockpath Integrated Risk Management Platform

NAVEX Global's Lockpath is a powerful, flexible, integrated GRC platform that enables integrated risk management and is built to scale.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 84% Positive
16Reviews

Dell EMC

RSA Archer Suite

RSA Archer Suite empowers organizations to manage multiple dimensions of risk on one platform with on-premises and SaaS offerings, and quickly implement industry-standard processes and best practices for advanced risk management maturity, informed decision-making and enhanced business performance.

7.9

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 81% Positive
15Reviews

LogicGate Inc

LogicGate Risk Cloud

The LogicGate Risk Cloud™ is an agile GRC cloud solution that combines powerful functionality with intuitive design to enhance enterprise GRC programs.

7.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 80% Positive
18Reviews

IBM

IBM OpenPages GRC Platform

IBM® OpenPages® GRC Platform is an integrated governance, risk and compliance platform that enables companies to manage risk and regulatory challenges across the enterprise.

7.6

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

9% Negative 78% Positive
21Reviews

MetricStream

MetricStream GRC

MetricStream GRC is the technology infrastructure that modern and digital organizations are relying on to design an integrated GRC architecture that can be embedded into the fabric of the enterprise. Built on cloud-based, open-standard technologies using J2EE and XML architecture, MetricStream GRC Platform enables rapid deployment of GRC Apps that provide a pervasive approach to governance, risk, and compliance.

7.3

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

4% Negative 80% Positive
14Reviews

Verizon Communications Inc

Verizon GRC Services

Create an effective governance, risk, and compliance (GRC) approach that can help you better comply with security requirements, control risk, and build customer loyalty. And assess, establish, and—most importantly—maintain compliance across your organization, despite complications such as changing and overlapping security regulations and standards, differing interpretations, and a lack of uniformity in compliance efforts.

7.1

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

11% Negative 82% Positive
10Reviews

ServiceNow

ServiceNow GRC

ServiceNow GRC harnesses the ServiceNow service management platform to enhance visibility and orchestrate cross‑functional GRC processes, detect and assess risks in real time, streamline and operationalize compliance controls, and accelerate the mean time to mitigate risks.

6.1

CX Score

CX
Score

+45

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

12% Negative 55% Positive
12Reviews

SAI Global Pty Ltd

SAI Global Compliance 360

Compliance 360® is a comprehensive software solution that streamlines governance, risk, compliance and internal audit process for organizations of all sizes and geographic diversity. Compliance 360 is designed to make compliance, risk and audit management easier, less costly, and much more manageable – even for organizations in highly regulated industries.

5.4

CX Score

CX
Score

+40

Net Emotional Footprint

Net Emotional
Footprint

64

Value Index

VALUE INDEX

15% Negative 57% Positive
16Reviews

For the full list of vendors in this space, click here.

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