Emotional Footprint Awards 2020

Security Incident and Event Management


SoftwareReviews names LogPoint, ManageEngine Log360, Splunk Enterprise Security, IBM QRadar, Fortinet FortiSIEM, and Juniper Secure Analytics as Security Incident and Event Management Emotional Footprint Award Winners.


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Security Incident and Event Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


LogPoint

LogPoint

LogPoint enables organizations to convert data into actionable intelligence, improving their cybersecurity posture and creating immediate business value. Our Modern SIEM, UEBA and Automation and Incident Response solutions, simple licensing model and market-leading support organization empowers our customers to build, manage and effectively transform their businesses.

9.3

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

1% Negative 95% Positive
Badge Winner
22Reviews

ManageEngine

ManageEngine Log360

ManageEngine Log360 is a one-stop comprehensive SIEM solution for all your log management and network security challenges. Defend against internal and external attacks with real-time log collection, analysis, correlation and archiving capabilities.

9.0

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

3% Negative 93% Positive
Badge Winner
14Reviews

Splunk

Splunk Enterprise Security

Splunk Enterprise makes it simple to collect, analyze and act upon the untapped value of the big data generated by your technology infrastructure, security systems and business applications—giving you the insights to drive operational performance and business results.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 89% Positive
Badge Winner
59Reviews

IBM

IBM QRadar

IBM® Security QRadar® SIEM consolidates log source event data from thousands of devices endpoints and applications distributed throughout a network. It performs immediate normalization and correlation activities on raw data to distinguish real threats from false positives.

8.5

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 89% Positive
Badge Winner
46Reviews

Fortinet

Fortinet FortiSIEM

FortiAnalyzer Network Security Logging, Analysis, and Reporting Appliances securely aggregate log data from Fortinet Security Appliances. A comprehensive suite of easily customable reports allows you to quickly analyze and visualize network threats, inefficiencies and usage.

8.3

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 91% Positive
Badge Winner
22Reviews

Juniper Networks

Juniper Secure Analytics

Market-leading security information and event management (SIEM) that consolidates large volumes of event data from thousands of Juniper and non-Juniper devices, endpoints, and applications in near real time.

8.2

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

1% Negative 89% Positive
Badge Winner
10Reviews

Other Evaluated Vendors


LogRhythm

LogRhythm Security Intelligence Platform

You need deep, real-time visibility into your entire IT environment to defend your organization from today’s threats. LogRhythm analyzes all of your forensic data. It fills gaps with endpoint and network sensors. With LogRhythm, you get the intelligence and tools you need to protect your network.

8.1

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 81% Positive
18Reviews

AT&T Cybersecurity

AT&T Cybersecurity Unified Security Management (USM)

We founded AT&T Cybersecurity to help organizations of all shapes and sizes achieve world-class security without the headaches and huge expense of other solutions. And we are passionate about our mission.

8.1

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

5% Negative 80% Positive
13Reviews

SolarWinds

SolarWinds SIEM: Log and Event Manager

Find attacks and demonstrate compliance immediately. Receive actionable data in less time with a turnkey SIEM. Log & Event Manager is an all-in-one solution deployed as a hardened virtual appliance with built-in rules, filters, and reports.

8.1

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

5% Negative 83% Positive
39Reviews

Intel Corporation

McAfee Enterprise Security Manager

As the foundation of our security information and event management (SIEM) solution, McAfee Enterprise Security Manager delivers the performance, actionable intelligence, and real-time situational awareness required for organizations to identify, understand, and respond to stealthy threats, while the embedded compliance framework simplifies compliance.

7.8

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 81% Positive
197Reviews

RSA

RSA NetWitness Suite

RSA Advanced SOC platform helps security teams be more effective in rapidly detecting, visualizing, and responding to threats in real-time or over a continuum beyond traditional point solutions.

7.3

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

6% Negative 72% Positive
16Reviews

Dell Technologies

Dell Quest InTrust

InTrust enables you to securely collect, store, search and analyze massive amounts of IT data from numerous data sources, systems and devices in one place. Get real-time insights into user activity for security, compliance and operational visibility.

7.1

CX Score

CX
Score

+65

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

11% Negative 76% Positive
21Reviews

For the full list of vendors in this space, click here.

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