Emotional Footprint Awards 2020

Managed File Transfer


SoftwareReviews names GoAnywhere Managed File Transfer, Progress MOVEit, and Globalscape Enhanced File Transfer as Managed File Transfer Emotional Footprint Award Winners.


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Managed File Transfer

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Buyer's Guide View Preview

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


HelpSystems

GoAnywhere Managed File Transfer

GoAnywhere MFT is a managed file transfer solution that Simplifies, Automates & Secures file transfers using a centralized enterprise-level approach. Installed on-premise or in the cloud, GoAnywhere MFT can save your organization time & money, improve security & help you meet compliance requirements with detailed reports. Multi-platform compatible.

8.8

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 91% Positive
Badge Winner
152Reviews

Progress Software

Progress MOVEit

MOVEit is an automated file transfer system that lets you manage, view, secure, and control all file transfer activity through a single system. You will always know where your files are with predictable, secure delivery and extensive reporting. MOVEit reduces the need for IT hands-on involvement and allows for user self-service as needed. You can choose to implement MOVEit as an On Premise or Cloud solution – or hybrid.

8.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 89% Positive
Badge Winner
69Reviews

GlobalScape

Globalscape Enhanced File Transfer

Globalscape's award-winning managed file transfer platform, Enhanced File Transfer (EFT) enables global enterprises, government entities, and small businesses alike to centralize and automate critical file transfers while meeting the most stringent data security and compliance standards. Globalscape's EFT platform enables a modular approach to building a file transfer solution customized to your needs with EFT's powerful suite of user-friendly tools for automation, collaboration, and analysis. EFT is available in managed cloud/SaaS, BYOL, and on-premises deployments.

8.4

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

2% Negative 85% Positive
Badge Winner
18Reviews

Other Evaluated Vendors


IBM

IBM Managed File Transfer

Manage a single, security-rich, highly reliable cloud-based connection between you and your B2B partners for simpler, scalable transfers.

8.4

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 87% Positive
97Reviews

SolarWinds

SolarWinds Serv-U

Serv-U® Managed File Transfer (MFT) Server from SolarWinds® is an easy-to-use FTP server software that delivers security, automation, and centralized control for file transfers in your organization. Deployed within your datacenter, Serv-U MFT Server allows you to securely transfer and share files within your organization and with your business partners. Do not risk your file transfer data getting exposed to the cloud and compromise security! Serv-U Managed File Transfer software is the best self-hosted solution for your security and compliance needs!

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 86% Positive
29Reviews

Citrix Systems, Inc.

Citrix ShareFile

Accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit—even get legally binding e-signatures seamlessly—on any device. Plus, with real-time tracking, you always know exactly where things stand.

8.4

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 88% Positive
125Reviews

Coviant Software

Coviant Diplomat Managed File Transfer

Diplomat Managed File Transfer automates, integrates and controls both internal and external secure file transfer.

8.3

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

7% Negative 88% Positive
17Reviews

Oracle

Oracle Managed File Transfer

Oracle Managed File Transfer (Oracle MFT) enables secure file exchange and management with internal departments and external partners. It protects against inadvertent access to unsecured files at every step in the end-to-end transfer of files. It is easy to use especially for non technical staff so you can leverage more resources to manage the transfer of files. The built in extensive reporting capabilities allow you to get quick status of a file transfer and resubmit it as required.

8.1

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

6% Negative 83% Positive
77Reviews

Adobe Systems

Adobe Send & Track

Whether you’re working on a desktop, in a browser, or on your mobile device, it’s easier than ever to share PDFs to review with your team. Simply send a link to your reviewers and capture all their feedback, all in one place. Keep track of every view, download, and comment along the way.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 84% Positive
34Reviews

JSCAPE LLC

JSCAPE MFT Server

JSCAPE offers platform independent managed file transfer (MFT) software that allows users to secure and automate data exchange with trading partners, clients and internal transfers.

7.5

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

8% Negative 77% Positive
16Reviews

For the full list of vendors in this space, click here.

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