Emotional Footprint Awards 2020

Library Information Systems


SoftwareReviews names Library.Solution for Higher Learning, LibraryWorld, and Boopsie Academic Libraries as Library Information Systems Emotional Footprint Award Winners.


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Library Information Systems

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


The Library Corporation

Library.Solution for Higher Learning

An Integrated Library System (ILS) simplifies daily library operations by merging vital functions such as cataloging, circulation, magazine and newspaper tracking, online tools for borrowers, and much more into a comprehensive, easy-to-use software package. The Library Corporation offers ILS solutions and product add-ons for public, school, academic, and special libraries of any size, ranging from one location to dozens.

8.5

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 92% Positive
Badge Winner
11Reviews

LibraryWorld

LibraryWorld

LibraryWorld provides a full range of library modules including catalog, circulation, inventory, serials control, and OPAC.

8.3

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
27Reviews

Boopsie

Boopsie Academic Libraries

Boopsie provides library-branded native mobile apps that are affordable, easy to deploy and maintain, and enable academic libraries of all sizes to provide 24/7/365 mobile access to digital resources on any device. Equip your students with the tools that they need to succeed in the digital age.

7.9

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

2% Negative 84% Positive
Badge Winner
10Reviews

Other Evaluated Vendors


RefWorks

RefWorks

Students embrace RefWorks for its ability to organize the documents they need to complete assignments, creating instant citations and bibliographies, wrapping up the loose ends that steal hours from sleep or other homework. Faculty value RefWorks for its creation of a simple online workspace that supports research collaboration, transcending geography. And for librarians, RefWorks' institutional subscription puts them at the hub of their community with a high-value service that supports all university researchers.

7.6

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

1% Negative 78% Positive
17Reviews

Innovative

Innovative Interfaces Library Information Systems

Innovative’s suite of library automation software products connects your library to your community and the world with integrated workflows and seamless user experiences. Innovative’s products support current and future library trends such as e-content, mobile technologies, and cloud-based services, while improving resource sharing and providing powerful, actionable analytics.

7.5

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

5% Negative 78% Positive
14Reviews

Follett Learning

Follett Learning Library Information System

Aligning library resources with what’s being taught at school has never been more important. Our digital and traditional school library resources give students the ability to read beyond a school’s brick-and-mortar walls. Key platforms promote families to get more involved and take an active role in education. With our online student learning solutions, quality education is accessible with one click – anytime, anywhere.

7.5

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

7% Negative 79% Positive
39Reviews

Cengage Learning

Cengage Library Information Systems

Gale, a part of Cengage Learning, believes the library is the heart of its community, driving meaningful and measurable outcomes for individual users and groups. Gale is a partner to libraries and businesses looking to deliver educational content, tools and services to support entrepreneurship, encourage self-directed learning, aid in research and instruction, and provide enlightening experiences.

6.2

CX Score

CX
Score

+54

Net Emotional Footprint

Net Emotional
Footprint

69

Value Index

VALUE INDEX

10% Negative 64% Positive
13Reviews

For the full list of vendors in this space, click here.

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