Emotional Footprint Awards 2020

Library Information Systems


SoftwareReviews names Library.Solution for Higher Learning, LibraryWorld, and Boopsie Academic Libraries as Library Information Systems Emotional Footprint Award Winners.

Library Information Systems

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


The Library Corporation

Library.Solution for Higher Learning

An Integrated Library System (ILS) simplifies daily library operations by merging vital functions such as cataloging, circulation, magazine and newspaper tracking, online tools for borrowers, and much more into a comprehensive, easy-to-use software package. The Library Corporation offers ILS solutions and product add-ons for public, school, academic, and special libraries of any size, ranging from one location to dozens.

8.5

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 92% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
11Reviews

LibraryWorld

LibraryWorld

LibraryWorld provides a full range of library modules including catalog, circulation, inventory, serials control, and OPAC.

8.3

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

2% Negative 90% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
27Reviews

Boopsie

Boopsie Academic Libraries

Boopsie provides library-branded native mobile apps that are affordable, easy to deploy and maintain, and enable academic libraries of all sizes to provide 24/7/365 mobile access to digital resources on any device. Equip your students with the tools that they need to succeed in the digital age.

7.9

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

2% Negative 84% Positive