Emotional Footprint Awards 2020

Food & Beverage POS Systems


SoftwareReviews names Restaurant Manager, NCR Aloha POS, and Squirrel POS as Food & Beverage POS Systems Emotional Footprint Award Winners.


View Category

Food & Beverage POS Systems

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Download Now

30+ pages

View Preview

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Shift4 Payments

Restaurant Manager

Restaurant Manager's Restaurant POS System helps to decrease costs, improve efficiencies and increase revenue.

8.3

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 88% Positive
Badge Winner
17Reviews

NCR

NCR Aloha POS

With NCR Aloha, the wait is over. Our multi-functional restaurant POS solution gives operators all the tools they need to boost sales and increase the pace of service. Staff can use the POS solution to enter orders and payments, streamline food preparation and delivery, and improve operations. NCR Aloha POS is ideal for quick service, fast casual, casual dining and fine dining restaurants and can be used on fixed POS terminals, built-for-purpose handheld devices and consumer mobile devices.

7.7

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 79% Positive
Badge Winner
42Reviews

Squirrel Systems

Squirrel POS

Built on a proven and reliable platform, everything about Squirrel POS software has been designed with flexibility and efficiency in mind

7.5

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

11% Negative 81% Positive
Badge Winner
11Reviews

Other Evaluated Vendors


Cake Corporation

Cake POS

CAKE, from Sysco is a fully integrated restaurant technology, from point of sale (POS) to wait list management and online ordering. CAKE makes running your restaurant easier.

7.1

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

66

Value Index

VALUE INDEX

4% Negative 80% Positive
10Reviews

Oracle

MICROS Simphony POS

Oracle Hospitality Simphony is the premiere cloud and mobile hospitality management platform, providing enterprise point-of-sale (POS) and back-office functionality to support a wide range of food and beverage operations.

6.6

CX Score

CX
Score

+58

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

13% Negative 71% Positive
33Reviews

Agilysys

InfoGenesis POS

The award-winning point-of-sale solution that’s designed to help hospitality businesses serve their guests more effectively. Agilysys InfoGenesis POS boasts an intuitive touchscreen with extensive back-end reporting and analytics that enable operators to control costs and streamline operations. With centralized enterprise configuration, businesses can quickly leverage this next-generation point-of-sale to transform the guest service experience with ease. Switch seamlessly between terminals and tablets to maximize server efficiency.

6.5

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

15% Negative 66% Positive
12Reviews

Oracle

MICROS 9700 HMS

Thousands of restaurants, bars, coffee shops, stadiums, theme parks, and other food and beverage operations around the world are using Oracle point-of-sale (POS) platforms to optimize the guest experience.

5.8

CX Score

CX
Score

+43

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

19% Negative 62% Positive
14Reviews

Volante Systems

Volante POS

Volanté develops enterprise point-of-sale software specializing in multi-unit quick service and table service restaurants, institutional cafeterias and retirement ..

4.5

CX Score

CX
Score

+15

Net Emotional Footprint

Net Emotional
Footprint

63

Value Index

VALUE INDEX

35% Negative 46% Positive
11Reviews

For the full list of vendors in this space, click here.

Contact Us

* Starred fields are required
Or email us at hello@softwarereviews.com