Emotional Footprint Awards 2020

Enterprise Mobile Management


SoftwareReviews names Jamf Pro, Cisco Meraki Enterprise Mobility Management, Microsoft Intune, and Symantec Mobility Suite as Enterprise Mobile Management Emotional Footprint Award Winners.

Enterprise Mobile Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


JAMF Software

Jamf Pro

For Mac, iPad or iPhone, use Jamf Pro to automatically enroll devices into management, distribute apps and content, enforce security settings, and manage configurations: all over-the-air. Whether you want to fully provision your devices in IT or allow your end users to set it up on their own and access approved resources Self Service, Jamf Pro can make it simple and sustainable.

9.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

2% Negative 94% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
88Reviews

Cisco Systems

Cisco Meraki Enterprise Mobility Management

Unify management and control of thousands of mobile and desktop devices in the secure, browser-based Meraki dashboard. Drive your organization's mobility initiatives by seamlessly onboarding new devices and automating application of security policies.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 91% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
46Reviews

Microsoft

Microsoft Intune

Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 86% Positive