Emotional Footprint Awards 2020

Enterprise Mobile Management


SoftwareReviews names Jamf Pro, Cisco Meraki Enterprise Mobility Management, Microsoft Intune, and Symantec Mobility Suite as Enterprise Mobile Management Emotional Footprint Award Winners.


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Enterprise Mobile Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


JAMF Software

Jamf Pro

For Mac, iPad or iPhone, use Jamf Pro to automatically enroll devices into management, distribute apps and content, enforce security settings, and manage configurations: all over-the-air. Whether you want to fully provision your devices in IT or allow your end users to set it up on their own and access approved resources Self Service, Jamf Pro can make it simple and sustainable.

9.1

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

2% Negative 94% Positive
Badge Winner
88Reviews

Cisco Systems

Cisco Meraki Enterprise Mobility Management

Unify management and control of thousands of mobile and desktop devices in the secure, browser-based Meraki dashboard. Drive your organization's mobility initiatives by seamlessly onboarding new devices and automating application of security policies.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 91% Positive
Badge Winner
46Reviews

Microsoft

Microsoft Intune

Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 86% Positive
Badge Winner
66Reviews

Symantec

Symantec Mobility Suite

Mobility Suite simplifies mobility management, integrating mobile device management (MDM), mobile application management (MAM), mobile content management (MCM) and mobile threat protection into one comprehensive, single console solution. Whether your environment is standardized on corporate-owned devices, allows a choose your own device (CYOD) program, embraces bring your own device (BYOD), or manages a mix of these options, Mobility Suite makes it easier for enterprises to master security while maximizing productivity.

8.3

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

6% Negative 84% Positive
Badge Winner
12Reviews

Other Evaluated Vendors


Pulse Secure

Pulse Secure

test in cutting edge mobile application security from MobileSpaces. Learn about our vision for the present and future of enterprise mobility.

7.9

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

3% Negative 84% Positive
10Reviews

SAP

SAP Enterprise Mobility Management

Go beyond securing and managing your company's mobile devices, apps and content. SAP Mobile Secure is an integrated, cloud-based enterprise mobility management portfolio with superior user experiences for all. IT admins get up and running in minutes while end users delight in a consumer-grade solution.

7.9

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

6% Negative 85% Positive
48Reviews

MobileIron

MobileIron Unified Endpoint Management

The MobileIron Enterprise Mobility Management (EMM) platform was purpose-built for enterprises to secure and manage mobile devices, applications and content while providing their employees with device choice, privacy and a native user experience. The MobileIron EMM platform enables global enterprises to secure and manage modern operating systems in a world of mixed-use mobile devices. It incorporates identity, context, and privacy enforcement to set the appropriate level of access to enterprise data and services.

7.6

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

4% Negative 81% Positive
24Reviews

AT&T

AT&T Enterprise Mobility Management

Control, maintain, and protect your mobile devices, applications, and services. Improve productivity. And meet your growing employee demands for anytime, anywhere access to information and service—with AT&T Enterprise Mobility Management.

7.3

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

9% Negative 78% Positive
22Reviews

VMware, Inc.

VMware AirWatch

AirWatch® by VMware® is the global leader in enterprise-grade mobility solutions across every device, every operating system and every mobile deployment. Our scalable enterprise mobility management platform integrates with existing enterprise systems and allows you to manage all devices, regardless of type, platform or ownership, from one central console.

7.2

CX Score

CX
Score

+60

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

8% Negative 69% Positive
46Reviews

Scalefusion

Scalefusion (Formerly MobiLock Pro)

Scalefusion (Formerly MobiLock Pro) is an industry-leading Mobile Device Management Solution that allows organizations to secure and manage employee-owned (BYOD) and company-owned devices. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with Scalefusion InterOps.

7.0

CX Score

CX
Score

+64

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

5% Negative 68% Positive
11Reviews

Citrix

Citrix Endpoint Management

XenMobile delivers mobile device management (MDM), mobile application management (MAM) and enterprise-grade productivity apps in one comprehensive solution. XenMobile enhances the user experience on BYO or corporate devices without compromising security.

6.8

CX Score

CX
Score

+60

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

11% Negative 71% Positive
49Reviews

BlackBerry

BlackBerry Enterprise Mobility Management

Unparalleled security, scalability and lowest total cost of ownership enable breakthrough mobile possibilities.

6.5

CX Score

CX
Score

+54

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

12% Negative 68% Positive
11Reviews

IBM

IBM MaaS360

MaaS360 is an enterprise mobility management (EMM) platform that enables IT to deliver end-to-end security and management through the implementation of mobile device management, mobile application management, mobile content management, secure mail, secure browser, mobile expense management and laptop management.

6.5

CX Score

CX
Score

+57

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

12% Negative 69% Positive
83Reviews

For the full list of vendors in this space, click here.

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