Emotional Footprint Awards 2020

Endpoint Protection


SoftwareReviews names Malwarebytes Endpoint Protection, Avast Business Antivirus, Webroot® Business Endpoint Protection, Microsoft System Center Endpoint Protection, and Sophos Endpoint Protection as Endpoint Protection Emotional Footprint Award Winners.


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Endpoint Protection

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Malwarebytes

Malwarebytes Endpoint Protection

Malwarebytes Endpoint Protection (Cloud-managed) and Malwarebytes Endpoint Security (On-Premises) Protect your endpoints against cyberattacks with a multi-layered approach that leverages static and dynamic techniques at every stage of the attack chain.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
116Reviews

Avast

Avast Business Antivirus

Defend against malware, phishing and virus attacks that expose your company to risk. Protect what matters most with on-premise or cloud-managed endpoint security.

8.4

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

3% Negative 86% Positive
Badge Winner
53Reviews

Webroot Software

Webroot® Business Endpoint Protection

Webroot® Business Endpoint Protection is a next-generation, fully cloud-based endpoint security solution that harness the power of machine learning to continuously monitor and adapt endpoint threat detection, protection, and prevention.

8.4

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

4% Negative 86% Positive
Badge Winner
28Reviews

Microsoft

Microsoft System Center Endpoint Protection

Built on System Center Configuration Manager, System Center Endpoint Protection provides a single, integrated platform that reduces your IT management and operating costs, in many cases using your existing client management infrastructure to deploy and manage your endpoint protection. The unified infrastructure also provides improved visibility into the security and compliance of your client systems.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 85% Positive
Badge Winner
42Reviews

Sophos

Sophos Endpoint Protection

Next-generation endpoint security for today’s businesses—and tomorrow’s threats. Sophisticated yet simple advanced threat protection, web filtering, policy enforcement and antivirus combined.

8.2

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

2% Negative 85% Positive
Badge Winner
26Reviews

Other Evaluated Vendors


Kaspersky

Kaspersky Endpoint Security

The most important factor in a corporate security strategy is a next-generation endpoint security platform, powered by a global intelligence network (Kaspersky Security Network), which provides a higher level of business processes and data protection together with a wide range of security capabilities to fight advanced threats.

7.7

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

6% Negative 85% Positive
42Reviews

Crowdstrike

Crowdstrike Falcon Platform

Detect, prevent and respond to attacks with next-generation endpoint protection delivered via the Falcon Platform.

7.5

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

6% Negative 82% Positive
23Reviews

Intel Corporation

McAfee Complete Endpoint Protection

Today’s advanced attacks require more than traditional antivirus defenses. The good news is that it doesn’t have to be overwhelming thanks to McAfee Complete Endpoint Protection solutions. Our enterprise endpoint security solutions are centrally managed and defend against the full threat spectrum from zero-day exploits to advanced targeted attacks, protecting Windows, Macs, and Linux systems.

7.4

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

9% Negative 78% Positive
103Reviews

Trend Micro

Trend Micro User Protection Solution

You need smarter security that follows your users. You need connected security that shares intelligence across security layers so you can consolidate your view of user activity across all threat vectors. And you need security that seamlessly moves from on-premises to cloud without impacting licensing or commercial agreements. You need User Protection from Trend Micro..

7.4

CX Score

CX
Score

+72

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

7% Negative 78% Positive
21Reviews

Check Point Software Technologies

Check Point Endpoint Security

Check Point endpoint security solutions include data security, network security, advanced threat prevention, forensics and remote access VPN for complete endpoint protection. To simplify security administration, our endpoint suite products can be managed using a single console.

7.1

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

6% Negative 73% Positive
32Reviews

Symantec

Symantec Endpoint Suite

Symantec Endpoint Suite removes complexity by combining products to provide layers of protection for your endpoints, mobile, and email infrastructure. It protects against malware and data loss with endpoint protection and encryption. It secures email servers and gateways from malware and spam while encrypting email to prevent data loss.

6.3

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

17% Negative 69% Positive
57Reviews

For the full list of vendors in this space, click here.

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