Emotional Footprint Awards 2020
Email Security Gateway (ESG)
SoftwareReviews names Mimecast Secure Email Gateway, Barracuda Email Security Gateway, and Gmail Secure as Email Security Gateway (ESG) Emotional Footprint Award Winners.
View Category
Email Security Gateway (ESG)
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Mimecast Services
Mimecast Secure Email Gateway
Mimecast Secure Email Gateway uses sophisticated, multi-layered detection engines and intelligence to protect email data and employees from malware, spam, advanced threats and zero-day attacks.
8.9
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Barracuda Networks
Barracuda Email Security Gateway
The Barracuda Email Security Gateway is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organizations encrypt messages and leverage the cloud to spool email if mail servers become unavailable.
8.6
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Gmail Secure
Google is transitioning Postini services to the Google Apps platform.
8.4
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Other Evaluated Vendors
Proofpoint
Proofpoint Email Security Gateway
Proofpoint combines its industry leading secure e-mail gateway with sophisticated dynamic malware analysis, real-time threat intelligence and automated threat response.
8.1
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Cisco Systems
Cisco Email Security
Cisco Email Security offers high availability email protection against the constant, dynamic, rapidly changing threats affecting email today.
8.1
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Symantec
Symantec Messaging Gateway
Symantec Messaging Gateway enables organizations to secure their email and productivity infrastructure with effective and accurate real-time antispam and antimalware protection, targeted attack protection, advanced content filtering, data loss prevention, and email encryption. Defend your email perimeter, and quickly respond to new messaging threats with this simple to administer solution.
8.1
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Microsoft
Microsoft Exchange Online Protection
Exchange Online Protection provides a layer of protection features that are deployed across a global network of datacenters, helping you simplify the administration of your messaging environments.
7.9
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
