Emotional Footprint Awards 2020

eDiscovery


SoftwareReviews names Epiq, DISCO Review, D4 eDiscovery, OpenText eDiscovery Suite, and GoldFynch as eDiscovery Emotional Footprint Award Winners.


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eDiscovery

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Epiq

Epiq

Epiq helps you rise to every eDiscovery challenge—from the simplest data collection to the most complex document reviews. Each eDiscovery solution is customized to fit your needs, whether it’s project-based eDiscovery, a managed services partnership or document review services.

9.0

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 96% Positive
Badge Winner
11Reviews

Disco

DISCO Review

DISCO is an end-to-end ediscovery solution that provides next-generation SaaS review technology to give law firms, corporations, and government agencies total control over their data, workflows, and costs. DISCO’s clean, seamless, and intuitive user interface with customizable workflows, views, and security gives you control over your data.

8.8

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 91% Positive
Badge Winner
15Reviews

D4

D4 eDiscovery

Provide workflows, policies, and procedures on what to do when litigation strikes. Avoid risks, sanctions, and fines with a repeatable, defensible legal hold strategy.

8.5

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 91% Positive
Badge Winner
14Reviews

OpenText

OpenText eDiscovery Suite

Reduce risks & costs by empowering your legal teams with access to electronic stored information (ESI) using OpenText eDiscovery software solutions.

8.4

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 89% Positive
Badge Winner
13Reviews

GoldFynch

GoldFynch

GoldFynch is a feature-rich ediscovery with transparent and affordable pricing. Simple in-browser drag and drop uploads, all inclusive OCR, designed from group up and effortless workflows with predictable per case pricing which is affordable and offers no suprises.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 86% Positive
Badge Winner
21Reviews

Other Evaluated Vendors


Catalyst

Insight Discovery

Reduce the total cost of discovery for all your matters and minimize downstream legal fees with Insight Discovery. A cloud-based platform, Insight Discovery provides a complete set of enterprise-grade capabilities from legal hold and identification through collection, processing, ECA, search, analytics, review and production.

8.1

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

4% Negative 90% Positive
15Reviews

CommVault Systems

Commvault Activate

Commvault® software creates a unified virtual repository that allows you to transform tactical backup and archiving operations into a strategic, low-TCO solution that facilitates litigation readiness, regulatory compliance and risk management. Proactive preservation and management integrated with your data protection solutions is a unique and effective approach to improving information governance and accelerating eDiscovery and investigations.

8.1

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

6% Negative 82% Positive
18Reviews

AccessData Group

AD eDiscovery

A single, fully integrated platform for forensically sound enterprise-wide preservation/lit hold, search, collection, processing, data assessment and complete legal review, AD eDiscovery gives teams a repeatable, defensible process for managing e-discovery that will hold up in court.

7.3

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

9% Negative 87% Positive
10Reviews

IBM

IBM StoredIQ eDiscovery

IBM® StoredIQ® eDiscovery is a user application that helps legal users during the initial phases of the eDiscovery process. By helping you to capture needed electronic data, you can use IBM StoredIQ eDiscovery to communicate easily with other users about the status and review process of work that is being done. IBM StoredIQ eDiscovery does not drive the eDiscovery process, but instead helps legal users to control and communicate those processes more effectively

7.1

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

11% Negative 76% Positive
53Reviews

Veritas

Veritas eDiscovery Platform

The eDiscovery Platform provides your legal teams with intuitive tools to quickly assess case facts and set case strategy. Veritas eDiscovery Platform helps you locate, classify, analyze, and review your information smarter and faster than ever before.

6.7

CX Score

CX
Score

+59

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

11% Negative 69% Positive
12Reviews

For the full list of vendors in this space, click here.

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