Emotional Footprint Awards 2020

eDiscovery


SoftwareReviews names Epiq, DISCO Review, D4 eDiscovery, OpenText eDiscovery Suite, and GoldFynch as eDiscovery Emotional Footprint Award Winners.

eDiscovery

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Epiq

Epiq

Epiq helps you rise to every eDiscovery challenge—from the simplest data collection to the most complex document reviews. Each eDiscovery solution is customized to fit your needs, whether it’s project-based eDiscovery, a managed services partnership or document review services.

9.0

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 96% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
11Reviews

Disco

DISCO Review

DISCO is an end-to-end ediscovery solution that provides next-generation SaaS review technology to give law firms, corporations, and government agencies total control over their data, workflows, and costs. DISCO’s clean, seamless, and intuitive user interface with customizable workflows, views, and security gives you control over your data.

8.8

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

1% Negative 91% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2020
15Reviews

D4

D4 eDiscovery

Provide workflows, policies, and procedures on what to do when litigation strikes. Avoid risks, sanctions, and fines with a repeatable, defensible legal hold strategy.

8.5

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

3% Negative 91% Positive