Emotional Footprint Awards 2020

Business Intelligence


SoftwareReviews names Dundas BI, Salesforce Einstein Analytics, Tableau, and Domo as Business Intelligence Emotional Footprint Award Winners.


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Business Intelligence

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Buyer's Guide View Preview

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Dundas Data Visualization

Dundas BI

Dundas BI gives you full control over your data so you can create stunning dashboards, embedded analytics and a personal user experience. Your business gets more than just data exploration, it gets the perfect delivery needed to act on it.

8.4

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 86% Positive
Badge Winner
71Reviews

Salesforce.Com Inc

Salesforce Einstein Analytics

Now you can get comprehensive analysis of millions of data combinations in minutes. Einstein Discovery delivers AI-driven answers, explanations, and recommendations, so you not only understand what happened — but why it happened — and what you should do next.

8.4

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

4% Negative 89% Positive
Badge Winner
29Reviews

Tableau Software

Tableau

Data prep for messy spreadsheets, instant analytics, and improved performance. It's smart meets fast.

8.1

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

3% Negative 85% Positive
Badge Winner
147Reviews

Domo

Domo

Domo brings your business and all its data together in one intuitive platform. With Domo, it's easy to see the information you care about in one place and use it to make faster, better-informed decisions.

8.1

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 86% Positive
Badge Winner
51Reviews

Other Evaluated Vendors


SAS Institute Inc.

SAS Business Intelligence

Get the right information to anyone who needs it. Integrate and discover data on your own. Create and share interactive reports. Spark your curiosity with easy-to-use analytics. And monitor key metrics so when something goes awry, you'll know why – and what to do about it.

7.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 82% Positive
33Reviews

IBM

IBM Cognos Platform

The IBM® Cognos® platform is an open, enterprise-class platform that can provide your users with the business intelligence (BI) and performance management content they need to understand your business and help improve results.

7.8

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

5% Negative 79% Positive
53Reviews

Looker

Looker

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

7.8

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

5% Negative 81% Positive
32Reviews

TIBCO Software

TIBCO Business Intelligence

TIBCO Software Inc. is a global leader in infrastructure and business intelligence software. Whether it's optimizing inventory, cross-selling products, or averting crisis before it happens, TIBCO uniquely delivers the Two-Second Advantage® - the ability to capture the right information at the right time and act on it preemptively for a competitive advantage. 

7.7

CX Score

CX
Score

+76

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

7% Negative 84% Positive
27Reviews

Oracle

Oracle Analytics Cloud

Oracle Analytics is a comprehensive solution to meet the breadth of all analytics needs. Get the right data, to the right people, at the right time with analytics for everyone in your organization. With built-in security and governance, you can easily share insights and collaborate with your colleagues. By leveraging the cloud, you can scale up or down to suit your needs.

7.6

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

8% Negative 78% Positive
74Reviews

Board International

Board

Within one single product Board offers all the functionalities needed to build any Business Intelligence Software and Corporate Performance Management application solutions without the use of any programming. Its revolutionary toolkit approach as well as delivering unrivalled speed in BI and CPM application building, customisation and maintenance, provides end-users with an advanced interactive interface. This unique capability turns the self-service creation of any report or analysis into the simplest of tasks.

7.6

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

6% Negative 79% Positive
59Reviews

Sisense

Sisense

SiSense liberates data, empowers business users and frees IT by making it easy to do the difficult tasks of accessing, joining and visualizing data.

7.6

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

4% Negative 82% Positive
64Reviews

Microsoft

Microsoft Power BI

Power BI is a business analytics solution that lets you visualize your data and share insights across your organization, or embed them in your app or website. Connect to hundreds of data sources and bring your data to life with live dashboards and reports.

7.5

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

8% Negative 78% Positive
193Reviews

QlikTech

Qlik Sense

Qlik Sense is a business intelligence (BI) and visual analytics platform that supports a range of analytic use cases. Built on Qlik’s unique Associative Engine, it supports a full range of users and use-cases across the life-cycle from data to insight – with self-service analytics, interactive dashboards, conversational analytics, custom and embedded analytics, mobile analytics, and reporting. The solution comes in three different editions - Qlik Sense Enterprise, Business, and Team. Qlik Sense can be deployed in the cloud or on-premises.

7.5

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

4% Negative 79% Positive
72Reviews

Yellowfin

Yellowfin

At Yellowfin we are passionate about making Business Intelligence easy. As an emerging software developer on the local and international scene, Yellowfin provides 100% web-based embeddable reporting and analytics.

7.4

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

8% Negative 83% Positive
37Reviews

SAP

SAP BusinessObjects

SAP BusinessObjects BI is a reporting and analytics business intelligence (BI) platform aimed at business users. It consists of a number of reporting applications that allow users to discover data, perform analysis to derive insights and create reports that visualize the insights.

7.1

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

7% Negative 74% Positive
69Reviews

MicroStrategy

MicroStrategy

MicroStrategy 10 meets the needs of both business and IT. Make sense of large data volumes, get answers in an instant, build stunning visualizations, and ensure a single version of the truth securely, at any scale, on every device.

6.9

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

71

Value Index

VALUE INDEX

8% Negative 76% Positive
36Reviews

For the full list of vendors in this space, click here.

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