Looker Customer Reviews 2023

What is Looker?

Looker is a platform for data that streamlines the data supply chain to create actionable information. It allows any organization to extract value from their data at web-scale, delivers powerful purpose built applications to address the needs of specific teams, and provides a flexible, embedded analytics framework with Powered by Looker.

Company Details

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Awards & Recognition

Looker won the following awards in the Business Intelligence & Analytics – Enterprise category

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0 Top Rated Capabilities

1 Top Rated Features

2023

Contract Negotiation

2022

1 Top Rated Capabilities

2 Top Rated Features

2022

Looker Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Looker.

81 Likeliness to Recommend

92 Plan to Renew

Down 1
Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Looker?

4% Negative

13% Neutral

83% Positive

Pros

Transparent
Fair
Acts with Integrity
Friendly Negotiation

Feature Ratings

Average 78

Data Exploration and Visualization

85

BI Security

84

Operational Reporting Capabilities

82

Collaboration

81

Dashboard

81

Real-Time Visualization

80

Data Connectors and Data Mashup

79

Spatial Analysis

78

Intelligent Alerts and Notifications

78

BI Platform Administration

77

Self Service and Ad Hoc Capabilities

76

Vendor Capability Ratings

Average 77

Ease of Implementation

95

Ease of IT Administration

88

Usability and Intuitiveness

85

Business Value Created

83

Breadth of Features

79

Ease of Customization

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Ease of Data Integration

76

Quality of Features

75

Vendor Support

73

Also Featured in...

Sales Analytics

Score 8.4

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Customer Intelligence

Score 7.8

View Looker in this category (opens in a new tab)

Looker Reviews

Jarrard N.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Brilliant and easy to use

Likeliness to Recommend

10 / 10

What differentiates Looker from other similar products?

Varying ways to look at reports with pre built formulas to be able to create reports to use that make it fun and easy.

What is your favorite aspect of this product?

It's tables and reports that allow to view data of the business to see where the business is going wrong and analyse it.

What do you dislike most about this product?

The product is perfect for me and my team.

What recommendations would you give to someone considering this product?

It's perfect if you are looking for a unique way of analyzing your data and getting into its details.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vatsal G.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

The best bet if you have a Google Cloud platform

Likeliness to Recommend

7 / 10

What differentiates Looker from other similar products?

I think it is the only total cloud-based BI tool which works well.

What is your favorite aspect of this product?

Ease of use. Its ability to connect to Google bigquery immensely helps. It has a good library of default visualizations.

What do you dislike most about this product?

The looker dahshaborda are not very attractive. They need to provide more formatting options on the dashboard.

What recommendations would you give to someone considering this product?

If you have a Google Cloud platform then you can definitely lean on Looker to provide you with the best experience overall.

Pros

Inspires Innovation
Respectful
Transparent
Appreciates Incumbent Status

Caio T.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Provides consolidated data in real time

Likeliness to Recommend

8 / 10

What differentiates Looker from other similar products?

It's simple to use but provides consolidated data in real time impacting daily tasks

What is your favorite aspect of this product?

How it can contribute to sales strategy based on data

What do you dislike most about this product?

The design could be better

What recommendations would you give to someone considering this product?

Its important to understand what level of data you are willing to access

Pros

Effective Service
Continually Improving Product
Reliable
Performance Enhancing

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What is Looker?

Company Details

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Awards & Recognition

Looker Ratings

81 Likeliness to Recommend

92 Plan to Renew

Down 1Since last award

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Looker?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

BI Security Data access control management, including access permissions management, user authentication and enforcement of access permissions via technology.

Operational Reporting Capabilities Real-time detailed reporting to support operational business processes.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Data Connectors and Data Mashup Connect to, merge and clean data from multiple diverse data sources.

Spatial Analysis Ability to natively visualize and analyze spatial data out of the box tied to postcode, zipcode or spacial co-ordinates.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

BI Platform Administration Centralized console to manage BI portal administration. Management metrics and reports on usage, resource utilization, security, and other activities.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Analytics

Customer Intelligence

Looker Reviews

Jarrard N.

Brilliant and easy to use

Likeliness to Recommend

Pros

Vatsal G.

The best bet if you have a Google Cloud platform

Likeliness to Recommend

Pros

Caio T.

Provides consolidated data in real time

Likeliness to Recommend

Pros

Most Popular Looker Comparisons

Microsoft Power BI

Tableau

Logi Symphony

Qlik Sense

Oracle Analytics Cloud

Sisense

Down 1
Since last award

Feature Ratings

Data Exploration and Visualization

BI Security

Operational Reporting Capabilities

Collaboration

Dashboard

Real-Time Visualization

Data Connectors and Data Mashup

Spatial Analysis

Intelligent Alerts and Notifications

BI Platform Administration

Self Service and Ad Hoc Capabilities

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration

Quality of Features

Vendor Support