Emotional Footprint Awards 2019

Unified Communications


Software Reviews names Skype, Cisco Unified Communications, NEC Unified Communications, and Alcatel-Lucent Enterprise Unified Communications as Unified Communications Emotional Footprint Award Winners.

Unified Communications

Emotional Footprint Awards

Software Reviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Skype

Skype

Skype keeps the world talking, for free. Share, message and call - now with group video on mobile and tablet too.

8.7

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 91% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
51Reviews

Cisco Systems

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

7.8

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

5% Negative 85% Positive
EMOTIONAL FOOTPRINT EMOTIONAL FOOTPRINT 2019
104Reviews

NEC Corporation of America

NEC Unified Communications

With NEC's Unified Communications solutions, tools, collaboration, conferencing and messaging all become more immediate and flexible. Whether accessing a critical application, connecting with a colleague or determining how best to contact someone our technology provides the accessibility and transparency needed to get the task done.

7.7

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

4% Negative 82% Positive