Emotional Footprint Awards 2019

Unified Communications


SoftwareReviews names Skype, Cisco Unified Communications, NEC Unified Communications, and Alcatel-Lucent Enterprise Unified Communications as Unified Communications Emotional Footprint Award Winners.


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Unified Communications

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Skype

Skype

Skype keeps the world talking, for free. Share, message and call - now with group video on mobile and tablet too.

8.7

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 91% Positive
Badge Winner
51Reviews

Cisco Systems

Cisco Unified Communications

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

7.8

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

5% Negative 85% Positive
Badge Winner
104Reviews

NEC Corporation of America

NEC Unified Communications

With NEC's Unified Communications solutions, tools, collaboration, conferencing and messaging all become more immediate and flexible. Whether accessing a critical application, connecting with a colleague or determining how best to contact someone our technology provides the accessibility and transparency needed to get the task done.

7.7

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

4% Negative 82% Positive
Badge Winner
25Reviews

Alcatel-Lucent Enterprise

Alcatel-Lucent Enterprise Unified Communications

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

7.6

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

2% Negative 79% Positive
Badge Winner
17Reviews

Other Evaluated Vendors


Mitel

Mitel Unified Communications

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

7.4

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

7% Negative 79% Positive
17Reviews

Avaya

Avaya Unified Communications

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more

6.6

CX Score

CX
Score

+61

Net Emotional Footprint

Net Emotional
Footprint

72

Value Index

VALUE INDEX

11% Negative 71% Positive
53Reviews

Unify

Unify Unified Communications

Unified communications is a methodology that unifies separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate.

6.5

CX Score

CX
Score

+61

Net Emotional Footprint

Net Emotional
Footprint

69

Value Index

VALUE INDEX

8% Negative 71% Positive
25Reviews

CenturyLink

CenturyLink Unified Communications and Collaboration

Access the communication building blocks and services you need to empower your global workforce and transform your business, with compelling unified communications and collaboration technology from CenturyLink.

6.2

CX Score

CX
Score

+53

Net Emotional Footprint

Net Emotional
Footprint

70

Value Index

VALUE INDEX

18% Negative 71% Positive
12Reviews

For the full press release, click here. For the full list of vendors in this space, click here.

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