Emotional Footprint Awards 2019
Unified Communications
SoftwareReviews names Skype, Cisco Unified Communications, NEC Unified Communications, and Alcatel-Lucent Enterprise Unified Communications as Unified Communications Emotional Footprint Award Winners.
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Unified Communications
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Skype
Skype
Skype keeps the world talking, for free. Share, message and call - now with group video on mobile and tablet too.
8.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Cisco Systems
Cisco Unified Communications
Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.
7.8
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
NEC Corporation of America
NEC Unified Communications
With NEC's Unified Communications solutions, tools, collaboration, conferencing and messaging all become more immediate and flexible. Whether accessing a critical application, connecting with a colleague or determining how best to contact someone our technology provides the accessibility and transparency needed to get the task done.
7.7
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise Unified Communications
Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.
7.6
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Other Evaluated Vendors
Mitel
Mitel Unified Communications
The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.
7.4
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Avaya
Avaya Unified Communications
Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more
6.6
CX Score
CX
Score
+61
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
Unify
Unify Unified Communications
Unified communications is a methodology that unifies separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate.
6.5
CX Score
CX
Score
+61
Net Emotional Footprint
Net Emotional
Footprint
69
Value Index
VALUE INDEX
CenturyLink
CenturyLink Unified Communications and Collaboration
Access the communication building blocks and services you need to empower your global workforce and transform your business, with compelling unified communications and collaboration technology from CenturyLink.
6.2
CX Score
CX
Score
+53
Net Emotional Footprint
Net Emotional
Footprint
70
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
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